Product Owner - Sales Experience, Property Insurance

Liberty Mutual Insurance•Boston, MA

About The Position

Join USRM's Experience & Strategy team as a Product Owner (PO) supporting the delivery of new Sales Experiences for our Direct go-to-market vertical. Liberty Mutual's Distribution & Marketing organization on a journey to build modern sales experiences. This PO role will own a portion of a new sales experience for Liberty Mutual's direct sales call center, supporting a team of hundreds of internal insurance agents. The focus will be on enabling personal lines property products to be sold on a new platform. This role will report to a Senior Product Owner within a portfolio of products whose mission is to empower internal & external insurance professionals to deliver value for their customers and Liberty Mutual through new business. If you are passionate about building sales experiences that delight users and deliver accurate & efficient processes, this role is for you! The Product Owner will: Represent the voice of the customer and the organization through the delivery of business value Work closely with stakeholders (business and technology), including executive leadership, to define and prioritize features and stories, ensuring alignment with customer needs and organizational goals. Understand customers' problems in detail and ensures the problems are clearly defined, prioritized and the squad/team is focused on the most valuable work for the organization. Be a team member, always communicating with stakeholders to ensure an aligned understanding of how the squad/team can provide the highest value for the customer through the lens of the organization. Work with squads/teams, technologies and architects across the organization to develop a deep understanding of the technologies and systems they support.

Requirements

Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelors` degree in relevant field (business, computer science, humanities etc.) and a minimum of 3 to 5 years direct experience with agile teams as well as 7 years in business, technology, or consulting.
Able to depict and explain the importance of complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change.
Able to influence a diverse group of stakeholders; strong leadership skills.
Able to make difficult and quick decisions daily.
Strong problem solver with demonstrated ability to lead a team to push the solutions and progress.
Strong experimental mindset to drive innovation amongst uncertainty.

Nice To Haves

Experience in the insurance industry preferred.
Knowledge of relevant products and portfolio preferred.

Responsibilities

Accountable for collaboratively creating product vision and alignment with strategic priorities with stakeholders. Contributes to the development of the portfolio vision. Communicates the vision as a product strategy to their engineering team and other teams outside their portfolio & functional area as well as executive leadership.
Develop and achieve product level KPIs. Manage products with high degree of strategy, scope, and complexity.
Owns and maintains the product backlog and is accountable for its contents and prioritization. Accountable for clear, actionable user stories.
Sets priorities and actively participates in team quarterly planning. Contributes to priorities for and actively participates in portfolio quarterly planning. Sets expectations with stakeholders for delivery of new capabilities, features, and functionalities.
Participates in team demos, retrospectives, and all other ceremonies.
Works daily with the agile working group clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment around product strategy.
Leads IT and business leadership to align development and business goals and priorities while working with stakeholders and team to remove roadblocks to execution.
Monitors and maintains the product health. Designs additional monitoring to support enhanced understanding of product health. Proactively monitors impact of their product on others in the ecosystem.
Analyzes and reports on feasibility, cost of delay ramifications, economies, or other aspects of planned or potential changes to the product.
Drives alignment with stakeholders to understand the impact that their products' regulatory, compliance, and other industry constraints will have on other products in the portfolio. Negotiates with internal and external squads/teams to set aligned priorities among squads/teams both within and outside the portfolio.