Product Owner, Patient Experience

GeneDx•Gaithersburg, MD

1d•$125,000 - $150,000•Remote

About The Position

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com . Summary The Product Owner partners closely with cross-functional teams to translate business, clinical, and operational needs into clear, actionable product requirements that support GeneDx’s Product Pillars. This role applies deep business and operational expertise to lead discovery, define problems, and ensure solutions are well-designed, audit-ready, and aligned to regulatory, clinical, and laboratory standards.

Requirements

Bachelor’s degree required; advanced degree or experience in clinical/diagnostic labs strongly preferred
Minimum 2–3 years of experience in product ownership, product management, or workflow/process optimization within a regulated, complex operations environment
Strong systems thinking: ability to design and optimize multi-user workflows across digital and physical touchpoints
Working knowledge of laboratory workflows, automation systems, LIMS platforms, and regulatory frameworks (e.g., CLIA, CAP, NYS, FDA)
Proven success partnering with cross-functional teams including Engineering, UX, Operations, QA/RA, and Medical
Experience translating complex requirements into clear, actionable user stories and product specs
Familiarity with agile methodologies, iterative product delivery, and human-centered design principles
Excellent communication, prioritization, and stakeholder management skills
Mission-driven mindset and a sense of ownership for building systems that improve healthcare delivery

Responsibilities

Apply deep business and operational expertise to support GeneDX Product Pillars by partnering with cross-functional teams for discovery and requirements gathering, becoming a subject matter expert, and driving clarity in problem definition.
Assist in discovery and requirements gathering with cross-functional stakeholders across Product, Laboratory Operations, Clinical teams, Data Engineering, and Quality/Regulatory.
Develop deep subject matter expertise in the assigned product area by asking thoughtful, probing questions to uncover root causes and bring clarity to problem definition.
Partner with Engineering, Product, Laboratory Operations, Clinical teams, and Quality/Regulatory to design workflows and interfaces that are audit-ready, clinically accurate, optimized for lab efficiency and usability, and observable.
Define milestones, epics and stories on approved projects and determine delivery timelines based on scope, dependencies and priorities
Create core product documentation, annotated wireframes, workflow diagrams, UAT scripts, and performance dashboards.
Lead agile ceremonies including story writing, backlog grooming, sprint planning, stand-ups, demos, and retrospectives to drive alignment and unblock delivery.
Orchestrate operational work with innovation and improvement work priorities and proactively adjust timelines
Define, track, and analyze KPIs related to operational performance, user engagement, and system reliability and report on progress to stakeholders
Collaborate with Engineering to deliver context-sensitive, automation-enabled tools
Proactively Report on progress, timelines and roadblocks to stakeholders through written and oral presentations.
Coordinate internal/external release planning and ensure smooth deployment to production.