Product Owner (Mortgage Sales & Origination Tech)

Pennymac • Carrollton, TX

32d • Onsite

About The Position

We are seeking a high-energy Product Owner to drive the evolution of our sales and origination technology. You will sit at the intersection of our Consumer Direct sales floor and our development teams, ensuring our Loan Officers have the tools to convert leads faster and more efficiently. You will bridge the gap between complex mortgage workflows and seamless digital experiences, with a heavy emphasis on optimizing the Point of Sale (POS) and Loan Origination System (LOS) ecosystem.

Requirements

• 5+ years of experience as a Product Owner or Senior Business Analyst in an Agile environment.
• Deep understanding of the Mortgage Origination lifecycle. Direct experience supporting Consumer Direct sales teams or Retail Loan Officers is highly preferred.
• Hands-on experience with Mortgage Tech Stacks (LOS/POS platforms) is required.
• Expert-level knowledge of JIRA and Confluence.
• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent mortgage-tech work experience).

Nice To Haves

• Proficiency in SQL Server, database structures, or BI Tools is a significant plus.

Responsibilities

• Lead organizational analysis to identify bottlenecks in the lead-to-lock funnel.
• Prioritize features that improve "speed-to-lead" and LO productivity within the Consumer Direct channel.
• Coordinate application changes across the POS (e.g., Blend, BeSmartee) and LOS (e.g., Encompass, Empower) to ensure data integrity and a frictionless borrower/ LO journey.
• Translate complex mortgage business rules (compliance, pricing, and credit) into actionable user stories.
• Utilize use cases and process maps to ensure business leaders and developers are aligned on the "Happy Path" for originations.
• Thrive within a Scrum/Kanban environment. Facilitate ceremonies and manage a high-visibility backlog that balances technical debt with high-impact sales features.
• Develop strategies for risk mitigation and contingency planning, ensuring all system deployments meet federal and state regulatory requirements (TRID, HMDA, etc.).
• Oversee rigorous UAT (User Acceptance Testing) for new features, ensuring that rate calculations, disclosure triggers, and automated underwriting integrations are 100% accurate.
• Use SQL or BI tools to track the success of new features against KPIs like pull-through rate and cost-per-loan.

Benefits

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level