Product Owner/Manager

Corebridge Financial • Houston, TX

3d • $100,000 - $130,000 • Hybrid

About The Position

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow. We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life: We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners. We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders. We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future. We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work. Who we are At Corebridge Financial, Action is Everything. We are a new company, but not a new business. Formerly AIG Life & Retirement, we are one of the largest and most established providers of retirement solutions and insurance products in the United States, with a long and proven track record of serving our clients. Every day, we proudly partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow. Get to know the business Life and Retirement is a unique franchise that brings together a broad portfolio of life insurance, retirement and institutional products offered through an extensive, multichannel distribution network. It holds longstanding, leading market positions in many of the markets it serves in the U.S. From helping people cope with a severe illness or the loss of a loved one, to turning lifelong dreams such as weddings and college graduations into reality. We help our clients weather the ups and downs of life, ensuring they have a financial cushion that lessens the blow of an unexpected event. We’re also there for the triumphs, helping our clients achieve important milestones. Summary of the role As a Product Owner you will report to the Senior Product Owner and be responsible for leading assigned digital transformation initiatives focused on our life insurance and annuity sales, new business and servicing processes. This role requires exceptional leadership, communication, and organizational skills to manage projects, engage with diverse stakeholders, and ensure seamless project execution within tight timelines. The ideal candidate will have a sharp business mind and a proven ability to structure, define, and implement initiatives. As an integral member of the team, the Product Owner will have the opportunity to work with leaders across the organization to deliver initiatives that will shape the future of the Life, Individual Retirement, and Retirement Services businesses.

Requirements

• Industry Knowledge: Understanding of the Life Insurance, Individual Retirement and Group Retirement Industry; the distribution framework, financial advisors and their client's needs and behaviors using data analysis, direct communication, and support resources. Knowledge of life insurance and annuity inforce servicing process.
• Program Management & Digital Transformation Experience: 5+ years of experience operating as a product owner implementing digital solutions Experience in Transformation and/or Strategy roles with knowledge of technology and digital trends impacting operations and driving service excellence. Experience managing projects in a structured and organized manner, with the ability to create actionable implementation plans and timelines; knows how to deliver on time and manage teams and stakeholders to deliver to the same; experience with change management framework & practices. Track record of implementing large change initiatives, within tight timelines and within budget.
• Working Knowledge of: Latest Digital trends in insurance and across adjacent industries, including IRI Digital First for Annuities, digital servicing platform providers, and/or trends in digital servicing. CX based process journey design Lean management practices in developing effective and efficient processes. Root cause problem solving experience.
• Communication Excellence: Ability to understand and communicate technical requirements and design across, engineering, design and QA Can communicate in a structured and crisp manner both through written and verbal communication Can engage senior leadership to get the point across using a deductive or top town communication approach Is a good listener and changes perspective based on facts Excellent written and verbal communication skills, including strong presentation skills that can explain technical concepts for non-technical audiences Effectively able to engage cross-organization leaders in driving change and adoption targets Drive consensus within all stakeholders and business leaders on the new direction
• Execution mindset and a demonstrated ability to drive results: Is structured and organized and can create actionable implementation plans and timelines Knows how to deliver on time and manage teams and stakeholders to deliver to the same Can identify potential issues early in driving adoption of change and acts proactively to address them Hands-on experience with agile, including being able to coach and mentor team members Constantly evaluate execution effectiveness, changing trends to help re-prioritize as required. Ability to break down complex issues into smaller addressable solutions Take a strategic point of view in formulating actions and solutions Has a continuous improvement mindset
• Customer-first mindset: Knows who our customers are, what are their needs and how his/her team delivers to the expected customer experience/ needs Understand what services and solutions/ products we provide and how we create value Is considered a 'customer first' leader - proactively takes decisions to resolve customer issues and avoids putting process over customer service while managing for risk Understanding of user-centric design in business, marketing, IT or equivalent preferred A customer-centric focus to keep customers at the forefront of decisions and connecting plans and actions to the purpose of serving clients
• Strong People leader and Team player Takes full ownership and has a ‘business owner mindset’ Sets clear direction to the teams and actionable deliverables Can performance manage on an ongoing basis to ensure creation of strong teams; Is fair in assessment of talent Is a strong team player and prioritizes team success over individual Is data driven and manages through metrics Lead in a changing and fast-paced environment while being comfortable with ambiguity. Keep team nimble to adapt quickly to minimize impacts to outcomes
• Qualifications Worked in an operations strategy role, in a consulting company or an insurance organization with knowledge of latest trends in driving sales, service and operations excellence Hands-on experience with agile, including being able to coach and mentor team members Understanding of user-centric design in business, marketing, IT or equivalent Demonstrated ability to drive results Strong/expert background in analytics with demonstrated ability to synthesize data from multiple sources into meaningful conclusions and actionable strategic plans that support business objectives Clear understanding of digital technology and consumer trends Excellent written and verbal communication skills, including strong presentation skills that can explain technical concepts for non-technical audiences
• Bachelor’s degree (Technology or Business)

Responsibilities

• Execution of Projects within an Enterprise-Level Digital Program
• Customer Experience Design
• Business Case Development
• Planning & Product Road Mapping
• Adoption & Value Realization
• Reporting & Risk Management
• Leadership

Benefits

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level