Product Owner ll

SCAN Health Insurance•Long Beach, CA

1d•Hybrid

About The Position

A Product Owner is responsible for defining and prioritizing the features and requirements of a software product or system. They work closely with stakeholders, development teams, and other key players to ensure that the product meets business objectives and delivers value to customers. The Product Owner is the voice of the customer and plays a crucial role in guiding the development process from concept to delivery. They are responsible for creating and maintaining the product backlog, making decisions on feature priorities, and ensuring that the product meets quality standards and user needs. Represents the end user of a software product during product planning, development, and release, as a part of the Agile development process. We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of SCAN’s Vision and Goals. Other duties as assigned.

Requirements

3-5 years of experience
Proven experience as a Product Owner or Product Manager, in a digital / AI-focused environment.
Experience utilizing data and analytics to train and optimize performance.
Experience partnering with service, call-center, or customer/member facing teams, preferably in the healthcare industry.
Provide experience as a Product Owner or Product Manager in a digital / AI-focused environment delivering innovative solutions that enable business.
Strong understanding of AI capabilities (Agent Assist, Virtual Agent, NLP, chatbots, predictive analytics, RPA) and customer service technologies (e.g. CRM, Knowledge Management, Telephony, Digital, etc.)
Excellent communication, prioritization, problem solving, and decision-making skills.
Ability to turn strategic thinking into tangible, value-add, consumer-centric solutions.
Ability to drive discovery sessions and workshops with business users.
Demonstrated ability to work with all levels of staff, within and external to the organization to achieve goals.
Experience with coordinating diverse groups of individuals to achieve overall program success.
Strong program management skills, using analytics, user research and other approaches to help make decisions and iterate on overall strategy.
Technical expertise - Strong analytical skills
Problem Solving - Strong problem-solving skills
Communication - Strong communication and interpersonal skills

Responsibilities

Defines users, creates and maintains user stories, and develops and prioritizes functional requirements for new or revised features or enhancements.
Develops manageable deliverables, milestones, and development schedules from large or complex user stories; estimates release dates and modifies schedule as required.
Establishes acceptance criteria for user stories, develops test cases, and approves stories.
Assist product marketing in defining the target market, developing marketing materials, or understanding the product value proposition.
Performs work with a strong degree of latitude.
Handles the most complex issues.
Possesses expert knowledge of subject matter.

Benefits

Base Salary Range: $106,200 to $182,983 annually
Hybrid: occasional travel to office as needed
An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
Excellent 401(k) Retirement Saving Plan with employer match
Robust employee recognition program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day!
A competitive compensation and benefits program;
An annual employee bonus program;
Generous paid-time-off (PTO);
Eleven paid holidays per year;
Excellent Retirement Savings program;
A work-life balance;
An opportunity to become part of a team that makes a difference to our members and our community every day!