Product Owner II - Customer Identity and Access Management

PNC Bank • Pittsburgh, PA

10d • $55,000 - $119,025

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Owner II within PNC's Technology organization, you can be based in Pittsburgh PA, Strongsville OH, Birmingham AL, Phoenix AZ, Dallas TX or Denver CO PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position PNC is seeking a highly technical Product Owner to support our Support Platform and Infrastructure engineering crews. This role plays a critical part in ensuring the stability, security, and continuous improvement of the CIAM platform used across the organization. The ideal candidate will bring strong technical acumen, excellent communication skills, and the ability to collaborate with engineers, vendors, and cross functional partners.
Job Description Owns the vision and the definition of the product. Serves as the voice of the customer. Provides guidance to concentrate the Scrum Team(s) effort on correct priorities based on business value. Defines and conveys the vision to the team(s) in order to address client requirements to meet business objectives. Accountable for the creation of and the integrity of the product backlog. Prioritizes and leads grooming of the product backlog. Works in partnership with the Scrum Master(s) to ensure items are worked on in accordance with the product backlog. Serves as the primary point of contact for questions from the team(s). Accepts delivery of working product from the Scrum Teams(s). Reviews and validates Scrum Team(s) working product. Socializes the delivery of business value and outcomes of the iteration to various stakeholders. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

• Strong technical background with experience working directly with engineering teams.
• Proven experience with platform operations, patching processes, security standards, and certificate management.
• Working knowledge of incident management, vulnerability management, and infrastructure upgrades.
• Excellent communication, stakeholder management, and follow through skills.
• Experience in Agile/Scrum environments; ability to lead and drive delivery based on priority and business value.
• Accountability
• Collaborative Team Building
• Communication
• Customer Solutions
• Data Visualization
• Prioritization
• Scrum
• Technical Acumen
• User Experience (UX) Design

Nice To Haves

• SAFe Product Owner/Product Manager (POPM) certification or other Agile certifications.
• Familiarity with CIAM technologies and identity security concepts.
• Hands on experience with Ping Identity suite (PingFederate, PingAccess, PingID/PingOne) or similar platform.
• Experience supporting large scale enterprise platforms and vendor supported systems.

Responsibilities

• Serve as Product Owner for two engineering crews focused on CIAM platform support and infrastructure.
• Manage and prioritize backlogs, ensuring alignment with business objectives, technical needs, and organizational priorities.
• Attend and participate in daily stand ups, Agile ceremonies, and planning sessions.
• Partner closely with engineering teams to understand platform functionality, technical constraints, incident trends, vulnerabilities, and required upgrades.
• Oversee incident management, platform stability initiatives, and remediation efforts.
• Track progress toward objectives, prepare status updates, and present to leadership regularly.
• Collaborate with other Product Owners across the CIAM organization to ensure coordinated delivery.
• Engage with external vendors during weekly vendor calls, supporting joint technical initiatives and issue resolution.
• Support all internal PNC stakeholders and teams leveraging the CIAM platform.
• Ensure platform enhancements, patches, certificates, and upgrades are understood, prioritized, and executed effectively.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level