Product Owner: Digital Privacy Experience
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About The Position
We are seeking a dedicated product owner to lead our digital privacy experience practice in partnership with Citizens customer data, digital channels, risk, and digital analytics technology owners to deliver a roadmap that achieves balance between privacy compliant and personalized digital experiences. This role is critical to influencing the design and cross-functional delivery of technical roadmaps that enable Citizens to achieve compliance standards while also exceeding user expectations for privacy and consent controls as users move across product, service, and marketing experiences. The digital privacy and consent experience expert will be the point of contact for project leadership and will define the work needed to achieve and maintain compliance. They will act as the subject matter expert for consent experience best-practices and help Citizens stay ahead of technology, marketing operations, regulatory, industry, and digital experience trends. They will also be a voice of the customer to ensure the solutions meet customer expectations for privacy control while engaging with marketing experiences. It is expected that the Product Owner is well versed in the emerging technology solutions and trends the industry uses to engage customers with privacy compliance and control. This will include partnering with existing internal customer data experts who manage our consent data environment (OneTrust) and our digital analytics experts (Adobe) who ensure the customer decisions are executed. The Product Owner will collaborate with business, technology, and analytics partners to prioritize, enhance, and deliver new features from ideation through production in an Agile environment, ensuring key outcomes and goals are met. This individual will be responsible for defining, developing, and leading the implementation of product roadmaps and capabilities to support business and customer needs. The right person in this role will lead and influence teams with an agile mindset to drive continued transformation shifting from a project-based to a product-based organization focused on maximizing the value of the customer experience. They will motivate team members to deliver on the strategy and roadmap for continuous growth and improvement of product outcomes and experience.
