Product Owner – Digital Care Platform (ecares health)

Essen Medical Associates

20h

About The Position

Overview: Healthcare is broken — especially in underserved communities like the Bronx, where more than 66% of patients rely on Medicaid. Fragmented systems, outdated workflows, and disconnected data lead to poor health outcomes, clinician burnout, and unnecessary financial strain on both patients and providers. ecares health was born out of this reality. We are a healthcare technology startup spun out of Essen Health Care, one of the largest multispecialty medical groups serving the Bronx and surrounding communities. For more than two decades, Essen has delivered frontline care to tens of thousands of patients across primary care, specialty care, urgent care, home-based services, and population health programs. ecares is built directly from those real-world operations — not theory. We work hand-in-hand with Essen’s physicians, care teams, and healthcare operators to build a modern care delivery platform that connects the entire patient journey; from scheduling and care coordination to lab results, communication, and billing. Instead of rebuilding healthcare from scratch, our venture studio model allows us to integrate and orchestrate best-in-class tools into one unified, patient-centric platform. Our mission is simple but powerful: to bring concierge-level healthcare to underserved communities at scale. Because people in the Bronx deserve the same seamless, high-quality care experience as anyone else. Job Summary: Essen Healthcare is transforming ecares health into a next-generation care coordination and operations platform that supports providers, staff, and patients across the entire healthcare journey. This role sits at the center of product, operations, and technology. You will define what gets built, why it matters, and how it gets delivered — ensuring ecares health solves real operational and clinical problems while scaling as a platform for Essen and external healthcare organizations. This is not a backlog-only Product Owner role. This is a strategic product leadership position for someone who understands healthcare workflows, business operations, and how to translate them into powerful, scalable technology.

Requirements

5+ years of experience in:
Product management
Product ownership
Deep understanding of:
Clinical workflows
Scheduling, care coordination, and revenue cycle touchpoints
How healthcare organizations actually function
Strong understanding of business objectives and the ability to design technology-enabled workflows to achieve them.
Experience working directly with:
Providers
Operations leaders
Clients or end users
Ability to translate complex healthcare problems into clear product requirements
Comfort working in fast-moving, startup-style environments
Experience working with engineers to ship real software

Nice To Haves

Healthcare EHR or care management platform experience (eCW, Epic, Athena, etc.) is a strong plus.

Responsibilities

You will be responsible for shaping and executing the product vision for ecares, including:
Care coordination workflows
Scheduling, provider and patient journeys
Clinical + non-clinical operational processes
Communication, lab results, and data visibility
Integration with eClinicalWorks (eCW) and other systems
External client implementations
Your goal is to ensure the platform:
Makes healthcare delivery easier
Improves patient and provider experience
Drives operational efficiency
Can be successfully deployed across multiple organizations
Partner with:
Clinical leaders
Operations teams
Engineers
External healthcare clients
Identify real-world workflow problems and turn them into product solutions
Define:
Product requirements
User stories
Feature priorities
Success metrics
Own the roadmap for major platform capabilities
Ensure features are designed to be:
Scalable
Configurable
Client-ready
Guide engineering teams on:
What to build
Why it matters
How it should function
Help onboard and support new client organizations using ecares
Continuously evaluate how healthcare operations can be improved through better software