Product Ops

Heidi Health • San Francisco, CA

7d • Hybrid

About The Position

Product at Heidi is building software that clinicians rely on every day — which means our product teams need to operate with clarity, speed, and extreme reliability. We’re looking for a Product Operations lead to act as a chief of staff to the product organisation: designing the systems, processes, and operating cadence that help great product teams ship consistently and at high quality. This is a hands-on, high-leverage role for a sharp generalist who loves turning strategy into execution, removing friction, and helping teams do the best work of their careers.

Requirements

• A high-output, detail-oriented generalist who thrives in fast-moving environments and takes pride in operational excellence.
• Experience in Product Operations, Product Management, Program Management, or Chief of Staff–type roles within product-led teams.
• Strong systems thinking. You naturally design processes that scale people and make execution predictable without adding bureaucracy.
• Exceptional follow-through: you’re trusted to own processes end-to-end, keep things organised, and ensure commitments turn into shipped outcomes.
• Comfort operating in ambiguity, with the judgment to decide what needs structure and what doesn’t.
• Clear, concise communicator who can bring structure to complex product discussions.
• Deep alignment with Heidi’s mission and a desire to build tools that meaningfully improve how clinicians work.

Responsibilities

• Act as a force multiplier for the Product team, owning the operational backbone that enables fast, focused, and high-quality delivery.
• Design and run Heidi’s product operating rhythm — planning, roadmapping, execution tracking, reviews, and retros — keeping teams aligned as we scale.
• Translate product strategy and leadership decisions into clear priorities, timelines, and follow-through, ensuring nothing critical gets dropped.
• Partner closely with Product, Engineering, Design, and Leadership to identify bottlenecks, resolve ambiguity, and unblock execution.
• Own product-level process hygiene: roadmap accuracy, documentation quality, decision tracking, and internal filing.
• Build and maintain lightweight systems and automation that reduce manual work and keep product information current and accessible.
• Surface insights on delivery health, execution risks, and operational gaps to help leadership make better product decisions.

Benefits

• Flexible hybrid working environment, with 3 days in the office.
• A generous personal development budget of $500 per annum
• Learn from some of the best engineers and creatives, joining a diverse team
• Become an owner, with shares (equity) in the company, if Heidi wins, we all win
• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
• If you have an impact quickly, the opportunity to fast track your startup career!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees