Professional, Product Operations

MVP Health Care • Rochester, NY

17d • $69,383 - $92,279

About The Position

Join Us in Shaping the Future of Health Care At MVP Health Care, we’re on a mission to create a healthier future for everyone. That means embracing innovation, championing equity, and continuously improving how we serve our communities. Our team is powered by people who are curious, humble, and committed to making a difference—every interaction, every day. We’ve been putting people first for over 40 years, offering high-quality health plans across New York and Vermont and partnering with forward-thinking organizations to deliver more personalized, equitable, and accessible care. As a not-for-profit, we invest in what matters most: our customers, our communities, and our team. What’s in it for you: Growth opportunities to uplevel your career A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team Competitive compensation and comprehensive benefits focused on well-being An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace. You’ll contribute to our humble pursuit of excellence by bringing curiosity to spark innovation, humility to collaborate as a team, and a deep commitment to being the difference for our customers. Your role will reflect our shared goal of enhancing health care delivery and building healthier, more vibrant communities. The Product Operations is responsible for the operational execution, sustainment, and integrity of MVP’s product portfolio following strategic and regulatory decisions. This role ensures that approved product and benefit changes are accurately documented, maintained, and reflected within MVP’s designated product and benefit source-of-truth systems. Reporting directly to the Leader of Product Operations and working day-to-day under the guidance of a Product Operations Team Lead, the Product Operations partners closely with Product Success Analysts, Product Strategy, Regulatory, and downstream operational teams to execute defined implementation activities and maintain product data integrity throughout the product lifecycle. This role is line-of-business agnostic and focuses on execution, quality control, and ongoing product sustainment, rather than initiative ownership, requirements definition, or core system configuration. Core Values: The Product Operations Professional will embody MVP’s core values – Be Humble, Be Curious, and Be the Difference for the customer. This individual will foster a culture of collaboration, innovation, and positive customer experiences.

Requirements

• Bachelor’s degree or equivalent experience.
• Minimum two years in product operations, product implementation, regulatory operations, or a related healthcare role.
• Minimum Experience: Proficiency in utilizing query tools to extract or investigate data from relational databases, with a strong focus on SQL and data analysis.
• Experience with large-scale implementation and planning efforts or roadmap development.
• Strong attention to detail and commitment to data accuracy.
• Proven ability to maintain an accurate, audit-ready product and benefit source of truth.
• Ability to execute operational work based on approved product decisions and documented direction.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Clear and professional written and verbal communication skills.
• Ability to identify, validate, and escalate discrepancies in product data or documentation.
• Solid understanding of regulatory documentation and version-control requirements.
• Strong collaboration skills in cross-functional and matrixed environments.
• Ability to follow established processes and operational controls consistently.
• Sound judgment when handling sensitive or regulated product information.
• Ability to work independently while following leadership guidance.
• Comfort working in a fast-paced, deadline-driven environment.

Nice To Haves

• Experience working with product and benefit administration or configuration platforms (e.g., HighRoads , SERFF, or similar).
• Healthcare or health insurance industry experience.
• Experience supporting regulatory filings, audits, or compliance reviews.
• Experience performing quality assurance checks on operational data or documentation.
• Familiarity with product documentation standards, benefit schedules, or customer-facing materials.
• Strong problem-solving skills with the ability to identify operational risks and improvement opportunities.
• Experience working with cross-functional partners such as Product, Regulatory, Operations, or Technology teams.
• Ability to document operational procedures and support knowledge sharing.

Responsibilities

• Ensure end‑to‑end alignment between regulatory filings, source‑of‑truth data, and downstream system representations
• Monitor execution progress, surface risks, and escalate issues to the Team Lead and Product Operations leadership as needed.
• Maintain version control and operational oversight of regulatory and customer facing product materials following CMS and state approval.
• Support the development, quality review, and ongoing maintenance of product and benefit documentation for members, employer groups, and internal stakeholders to ensure consistent alignment with approved filings.
• Identify and escalate documentation gaps, risks, or required decisions to the Team Lead.
• Own the day-to-day accuracy and integrity of MVP’s enterprise product and benefit data, performing validation, reconciliation, and quality control activities.
• Identify discrepancies across documentation, source of truth systems, and downstream platforms, escalating clarity or decision needs to leadership and partnering with Product Success Analysts where needed.
• Execute operational quality checks and adhere to established controls, standards, and procedures to ensure accuracy and audit readiness.
• Support internal and external audits, regulatory requests, and reviews under the direction of the Product Operations Team Lead and leadership.
• Collaborate with Product Success Analysts and cross functional partners to support implementation of new or enhanced product initiatives.
• Participate in working sessions to understand requirements, dependencies, and operational impacts across the product lifecycle.
• Support ongoing maintenance and enhancements of in market products, including corrections, regulatory changes, vendor updates, and operational improvements.
• Ensure the source of truth remains current, complete, and accurately reflects approved updates.
• Maintain operational procedures, documentation, and training materials to support continuity and knowledge transfer.
• Perform other duties as assigned.

Benefits

• Growth opportunities to uplevel your career
• A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
• Competitive compensation and comprehensive benefits focused on well-being
• An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace.
• Pay Transparency
• MVP's Inclusion Statement
• equal opportunity employer
• pre-employment criminal background checks and drug testing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees