Product Operations Specialist (Reliability & Product Ops)

JeffreyM Consulting • Seattle, WA

2d

About The Position

This is a contract opportunity for 6 months with possibility of extension Our tech client is seeking an experienced Product Operations / Program Manager to support critical initiatives across Product & Regulatory Operations organization. This role will partner closely with Product, Engineering, Legal, and cross-functional stakeholders to drive operational excellence, improve product quality and reliability, and support high-visibility initiatives. This position may focus on product execution and data-driven insights , reliability and incident management , or a combination of both depending on business needs. What You’ll Do: Support execution of complex, cross-functional programs across our clients products and platforms Drive operational strategy for initiatives ranging from 0→1 launches to product sunsetting Analyze product, user, and operational data to identify trends, risks, and improvement opportunities Build and maintain dashboards, reports, and operational metrics to support decision-making Proactively identify risks, dependencies, and blockers; develop mitigation plans and drive resolution Partner with internal teams and external vendors to deliver high-quality operational outcomes Design, implement, and continuously improve processes, workflows, and operational systems Support reliability initiatives, including incident response, regression management, and data investigations (as applicable)

Requirements

• 8+ years of experience in program management, product operations, operations, consulting, or similar roles
• Strong experience working cross-functionally with Product, Engineering, Legal, and Operations teams
• Proven ability to manage complex programs, prioritize effectively, and operate in ambiguous environments
• Strong analytical skills with experience using data to drive insights and decisions
• Experience designing and improving operational processes and systems
• Excellent communication and stakeholder management skills

Nice To Haves

• Product Operations experience in a large-scale tech environment
• Experience supporting reliability, incident management, SEVs, regressions, or data investigations
• Vendor or partner management experience
• Experience with dashboards, data visualization, or reporting tools
• Background in consulting or operations strategy

Responsibilities

• Support execution of complex, cross-functional programs across our clients products and platforms
• Drive operational strategy for initiatives ranging from 0→1 launches to product sunsetting
• Analyze product, user, and operational data to identify trends, risks, and improvement opportunities
• Build and maintain dashboards, reports, and operational metrics to support decision-making
• Proactively identify risks, dependencies, and blockers; develop mitigation plans and drive resolution
• Partner with internal teams and external vendors to deliver high-quality operational outcomes
• Design, implement, and continuously improve processes, workflows, and operational systems
• Support reliability initiatives, including incident response, regression management, and data investigations (as applicable)

Benefits

• Employer contributions toward the cost of employee-only medical and dental premiums
• Vision - opt-in available
• 401k
• PTO
• Laptop
• Life Insurance, Disability Insurance, AD&D coverage
• Short-term Disability, Accident, Cancer/Critical Illness, Pet insurance - opt in available

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees