Remote Product Operations Specialist - Sr

Jobgether • Kentucky, KY

9h • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Product Operations Specialist - REMOTE. In this critical support role, you will partner closely with Product Managers, Engineering, QA, and various business teams, ensuring that our internally developed tools are understood and functioning correctly. Your work will directly impact the efficiency and effectiveness of product operations, aiding in the translation of user feedback into actionable insights. By investigating product issues and ensuring clarity on system behaviors, you will facilitate faster resolutions and more informed decision-making. This operationally-focused role is perfect for individuals who thrive on solving complex problems and improving workflows in a remote environment.

Requirements

• 3–7 years of experience in product operations, tech customer support, or similar roles.
• Experience working closely with Product Managers and Engineering teams in a SaaS environment.
• Strong systems thinking across interconnected tools, platforms, and workflows.
• Ability to read logs and work through technical details such as APIs and integrations.
• Experience with scripting or technical formats such as SQL, JSON, or Bash.
• Comfortable navigating ambiguity and breaking down complex issues into actionable insights.
• Clear, structured written communicator capable of distilling complexity into decisions.

Responsibilities

• Work closely with Product, QA, and Release teams to stay informed on existing, new, and upcoming features of internally developed tools and applications.
• Serve as a subject-matter expert on internal products, workflows, and system behavior.
• Provide hands-on support and training for internal applications to user groups including various teams.
• Triage incoming product issues by gathering business context, user feedback, and system details.
• Investigate logs and system behavior to understand impact, root cause, and scope.
• Partner with Product Managers and Engineers to clarify expected versus actual behavior.
• Produce concise, high-quality investigation summaries for bug ticketing to support prioritization.
• Act as a bridge between business teams and technical teams ensuring clear communications.

Benefits

• Competitive pay that reflects your experience and the impact you bring.
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) with employer match to support your long-term financial goals.
• Generous PTO and a flexible remote work environment that supports work-life balance.
• Exclusive perks through our partner, including discounts on services and wellness offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed