Product Operations Specialist | Spend Management

Ramp Business Corporation • New York, NY

301d • $94,600 - $157,100

About The Position

As a foundational member of our product operations organization, you will support Ramp's product offerings for our customers as we scale. You will leverage data to identify opportunities for our users, build out automation and processes to help Ramp scale internally, and assist in the launch process for new features. You'll work closely with our Spend Management team including product managers, engineers, design, data and our customer-facing teams. Spend Management owns our core spend product, including reimbursements, controls, core workflows product, notifications, and travel & entertainment to control spend.

Requirements

• Minimum 2 years working in product management, product operations, business operations, or consulting
• Strong ability to use data to understand opportunity and query data via SQL
• Experience working directly with customers through feedback requests and/or user research interviews
• Experience leveraging qualitative feedback to create product recommendations
• Ability to work in undefined spaces
• Strong investigative and critical thinking skills
• Familiarity with and expanding on internally used tools (dashboards)

Nice To Haves

• Experience with Retool
• Technical programming experience (Python, Java, React)

Responsibilities

• Own creating high-leverage product analytics tracking and data analysis to surface quantitative opportunities for improving performance, quality, and intuitiveness of the product
• Own identifying opportunities to automate, optimize, and refine processes to help us scale operationally as we continue to expand the scope of our products, and own the change management of those updates
• Become the foremost expert on the customer's experience for your product set, and work to connect the daily experience of Ramp's customer-facing teams with the product and engineering teams to help evolve the product roadmap and achieve fast resolution of product bugs and issues
• Partner with Product Operations leadership to refine the product operations team's vision and mission as Ramp continues to scale

Benefits

• 100% medical, dental & vision insurance coverage for you
• Partially covered for your dependents
• One Medical annual membership
• 401k (including employer match on contributions made while employed by Ramp)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support to NYC or SF
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level