Product Operations Specialist - Remote

Experian • Costa Mesa, CA

227d • Hybrid

About The Position

Reporting to the Director of Product Management, the Product Operations Specialist plays a crucial role in ensuring the smooth functioning of product development and operations within Experian Health. This will involve coordinating teams, optimizing processes, and driving the delivery of products to market. The specialist is a liaison between different departments, facilitating communication, streamlining processes, and providing valuable insights to enhance product development and customer experience.

Requirements

• B.S. in Business Administration, Operations Management, Product Management, or a related field.
• 5+ years experience in product operations, project management, or a similar role.
• Experience in change management.
• Healthcare revenue cycle experience.
• Proficiency in data analysis tools (e.g., Excel, Tableau).
• Proficiency in project management tools (JIRA, Confluence) for project tracking and team collaboration.
• Familiarity with product management tools and methodologies (e.g., Agile, Scrum, SVPG Product Operating Model).
• Expertise in change management principles and practices.

Responsibilities

• Analyze existing product development and operational processes to identify inefficiencies or areas for improvement.
• Develop and implement streamlined processes and workflows to enhance product delivery and operational effectiveness.
• Collect, analyze, and interpret data related to product performance, operational metrics, and customer feedback.
• Create and maintain reporting tools to support data-driven decision-making.
• Work with product managers, engineers, marketing, and other teams to ensure understanding and execution of product strategies.
• Facilitate communication and collaboration between different departments to address any operational challenges.
• Manage product-related projects, including product launches, updates, and enhancements.
• Track project progress, manage timelines, and ensure that all partners are informed and engaged.
• Identify and troubleshoot operational issues that may impact product performance or delivery.
• Develop and implement solutions to address any operational challenges or bottlenecks.
• Create and maintain comprehensive documentation for product operations processes and procedures.
• Provide training and support to team members on new processes or tools.
• Monitor goals related to product operations and suggest improvements based on performance data.
• Ensure compliance with organizational standards and industry best practices.
• Lead change management projects to ensure smooth transitions and adoption of new processes and systems.
• Develop change management plans, including communication strategies, training programs, and support mechanisms.
• Collaborate with partners to address resistance and ensure successful implementation of changes.

Benefits

• This role is REMOTE from within the U.S.
• Great compensation package and bonus plan.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment, ability to work remote, hybrid or in-office.
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees