Product Operations Project Manager (6032)

itD Tech•Seattle, WA

4h•$73 - $84•Onsite

About The Position

itD is seeking a Product Operations Project Manager to support large-scale product and data operations initiatives that drive platform safety, operational excellence, and scalable growth. This role plays a critical part in planning, executing, and monitoring complex programs while partnering cross-functionally with product, engineering, legal, and global operations stakeholders. The ideal candidate brings deep experience in product operations and program management, along with a proven track record of delivering high-impact, cross-functional projects from inception through completion. About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints. The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at [email protected] and let us know the nature of your request and your contact information. Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!

Requirements

10+ years of experience in product operations, operations, consulting, or similar roles within a technology or corporate environment.
7+ years of project or program management experience supporting complex, cross-functional initiatives.
Proven experience supporting projects from development through completion, including clearing blockers and driving operational efficiencies.
Strong stakeholder management skills, with the ability to communicate effectively with senior leadership and global partners.
Demonstrated ability to make sound judgments under tight deadlines and competing priorities.
Strong analytical and investigative skills, including experience working with large data sets.
Proficiency or working knowledge of analytical tools such as Excel and SQL for reporting and operational decision-making.
Experience driving collaboration across teams, time zones, and diverse audiences.
Bachelor’s degree in a relevant field or equivalent work experience required.

Nice To Haves

Prior experience supporting product operations initiatives in large-scale platform environments.
Experience supporting or coordinating Gen-AI related projects or initiatives.
Familiarity with vendor coordination and external partner management.

Responsibilities

Support project scope definition and develop, execute, and maintain detailed project plans for complex product and data operations programs.
Drive effective, concise, and persuasive program communications, including stakeholder updates, leadership briefings, and escalation management.
Identify gaps in strategy, systems, and operational processes, and recommend scalable solutions to support growth.
Conduct root cause analyses and support internal and external escalation coordination, including development of actionable business recommendations.
Partner cross-functionally to ensure effective collaboration under tight deadlines and shifting priorities.
Support risk, compliance, and operational readiness activities across multiple initiatives.
Leverage large data sets and advanced tooling to perform analysis, reporting, and investigative work that informs decision-making.
Adapt to ambiguity, manage competing priorities, and maintain progress across high-volume, high-touch projects.
Attend regular internal practice community meetings.
Collaborate with your itD practice team on industry thought leadership.
Complete client case studies and learning material (blogs, media material).
Build out material to contribute to the Digital Transformation practice.
Attend internal itD networking events (in person and virtual).
Work with leadership on career fast-track opportunities.