About The Position

Are you passionate about driving operational excellence and fostering high-performing, engaged teams? We are looking for an experienced product operations and organizational effectiveness professional. This role will work across the Wallet, Payments, and Commerce (WPC) Engineering organization to develop and deliver operations and employee engagement initiatives and support special projects with broad strategic impact. Apple is a place where extraordinary people gather to do their best work. We don’t just build products — we craft the kind of wonder that’s revolutionized entire industries. Apple Wallet has changed the way we access the world and is one of our fastest growing and most impactful services. The Product Operations team empowers Apple teams to execute at scale. We tackle complex organizational, operational, and technical challenges, ensuring seamless execution and strategic alignment across the organization and company. You will be part of a small, high-performing team that partners with WPC Engineering’s leadership to drive transformation in support of the continued scale and growth of both our products and our teams. Leveraging your insight into business priorities, you will lead communications, engagement, process development, and strategy projects to improve how our engineering team delivers. You are the kind of person who wants to understand how everything works, with a strong sense of ownership and fantastic execution skills. You need to be the kind of person who can wear many hats and do whatever it takes to get the job done.

Requirements

  • Bachelor's degree or equivalent practical experience.
  • 5+ years of experience in product operations, communications, and/or project management.
  • Outstanding written and verbal communication skills.
  • Cross-functional stakeholder management and project management experience.
  • Ability to work independently and handle multiple projects simultaneously.
  • Passion for driving change across many teams.
  • Thrives in ambiguity with experience starting and managing complex initiatives end-to-end.

Nice To Haves

  • Experience collaborating with globally distributed teams.
  • Demonstrated ability to establish strong working relationships across all levels and functions.
  • Certification in project or change management.

Responsibilities

  • Develop and deliver operations and employee engagement initiatives.
  • Support special projects with broad strategic impact.
  • Partner with WPC Engineering’s leadership to drive transformation.
  • Lead communications, engagement, process development, and strategy projects.
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