Product Operations Program Manager

Project44 • Chicago, IL

85d

About The Position

As the Product Operations Program Manager, you will be the engine behind the processes, tools, and systems that keep our product roadmap running with precision, transparency, and impact. You'll partner closely with product managers, engineering, and cross-functional teams to ensure our roadmap aligns with project44's North Star, delights customers, and supports company OKRs. In this highly visible role, you will own and optimize the roadmap system of record, ensuring every request-whether from customers, sales, support, or services-is captured, prioritized, tracked, and communicated. You will provide the clarity and context that empowers leadership to make informed roadmap trade-off decisions based on impact, effort, and ROI. If you thrive on organization, transparency, and helping teams execute with focus and alignment, this is your opportunity to shape how project44 builds and delivers the future of supply chain visibility and decision intelligence.

Requirements

• Proven experience in product operations or program management in a SaaS environment.
• Strong ability to design, implement, and refine operational processes.
• Excellent written and verbal communication abilities for executives and cross-functional teams.
• Skilled at balancing priorities and needs across multiple departments.
• Ability to apply frameworks for prioritization and trade-off decisions.
• Comfortable with product management tools and systems.
• Proven track record of driving operational efficiency and measurable outcomes.

Nice To Haves

• Experience implementing and running product roadmap systems such as Jira, Jira Product Discovery, Aha!, or ProductPlan.
• Familiarity managing Kanban boards and Now/Next/Future-style roadmaps.
• Experience managing ROI-based, stack-ranked roadmaps.
• Knowledge of contemporary roadmapping best practices.
• Experience deploying AI-enabled product planning tools and workflows.
• Familiarity with AI-assisted generation and maintenance of product briefs, business cases, and PRDs.
• Ability to flow requirements from roadmap tools into Jira for execution tracking.
• Experience applying RICE (Reach, Impact, Confidence, Effort) scoring for prioritization.
• Prior work in an enterprise SaaS environment with complex, multi-team roadmaps.
• Proven success coordinating across product, engineering, and go-to-market teams.
• Experience introducing new tools and processes to large, distributed teams.

Responsibilities

• Manage the product roadmap backlog and system of record to ensure accuracy and accessibility.
• Create and run forums, workflows, and meetings to ensure all stakeholder requests are promptly sized, prioritized, and addressed.
• Oversee Product Improvement Request (PIR) systems and processes, ensuring all inputs are reviewed, prioritized, and flowed into the roadmap plan of record.
• Implement modern AI-based roadmapping systems and processes to improve speed, accuracy, and decision-making.
• Leverage AI tools to assist in generating and managing product briefs, business cases, and PRDs from roadmap data.
• Provide live, clear visibility into current roadmap items, priorities, and pending inclusion requests.
• Deliver weekly updates on roadmap status, including new requests, risks, and delivery milestones.
• Build and maintain systems to create internal communications to update the company on product activities.
• Ensure roadmap processes align with the company's North Star, customer satisfaction goals, and OKRs.
• Maintain systems that allow for informed ROI- or effort-based prioritization and decision-making.
• Provide regular internal and external roadmap updates and release status derived directly from the system of record.

What This Job Offers

• Industry: Publishing Industries
• Number of Employees: 501-1,000 employees