Product Operations Manager

Abridge • San Francisco, CA

90d

About The Position

Abridge is growing rapidly, and we’re looking for a Product Operations Manager to help our product organization scale with excellence. You’ll drive clarity, unlock execution, and ensure our product managers and builders can focus on creating user value. Day-to-day, you’ll be embedded within our Builders org and act as a key operating partner to product leadership, while reporting into Operations to bring added discipline, alignment, and cross-functional leverage. This is a hands-on, high-impact role for a structured thinker with GSD energy who loves building the operating system of a world-class product org. Reporting to the COO, you’ll turn product goals into actionable plans, maintaining the roadmap as a source of truth, and ensuring launches, comms, and enablement run smoothly.

Requirements

• 3-5+ years in consulting, strategy & operations, product ops, investing, or similar roles.
• Analytical thinker who approaches problem from first principles and can design product operating systems that fit the context, not just apply playbooks.
• Skilled at driving alignment across stakeholders, distilling complexity, and communicating with clarity.
• High EQ and ability to influence without authority, earning trust from PMs, engineers, GTM leaders, and executives alike.
• Bias to action and comfort with ambiguity: you’re as comfortable building the system as running it until it sticks.

Responsibilities

• Maintain the product org’s single sources of truth, including living roadmap, goals, and feedback tracking.
• Build a product operating system that stays ahead of the curve, anticipating needs before they surface.
• Facilitate quarterly roadmap reviews, collecting cross-functional inputs and prepping for cross-functional reviews.
• Cascade product updates across the company (e.g., newsletters, All Hands), ensuring clarity and consistency.
• Own the release process end-to-end, including readiness criteria, beta programs, commitments, and launch playbooks.
• Partner with Marketing and Success to deliver enablement (training, FAQs, release notes, demos).
• Facilitate ongoing product metrics reviews with Product, Data Science, and GTM leaders.
• Build and maintain an internal knowledge base for product/GTM teams.
• Centralize, prioritize, and tag customer feedback, route it to the right PMs, and ensure inputs are reviewed in roadmap forums.
• Track dependencies and surface risks early, with recommended options for resolution.
• Build onboarding materials for new PMs and accelerate their time to impact.

Benefits

• Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.
• Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents.
• Paid Parental Leave: 16 weeks paid parental leave for all full-time employees.
• 401k and Matching: Contribution matching to help invest in your future.
• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
• Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more.
• Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment.
• Compensation and Equity: Competitive compensation and equity grants for full time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees