Product Operations Manager

Applied Systems Canada

73d

About The Position

Applied Systems, Inc., a worldwide leader in insurance technology, is seeking a Product Operations Manager/Sr. Product Operations Manager to join our Product Operations Team. Product Operations enable the achievement of product and business outcomes. Product Operations is responsible for process improvement design, tooling, automation, and leading all related cross-functional work and communication. All members of the Product Operations team are expected to continuously enhance operational processes, seek feedback on current processes, identify opportunities to optimize workflows, and work cross-functionally to implement optimizations. They will drive change, resulting in business processes that streamline operations and assure alignment with overall business objectives. The role includes collaborating through proactive communication and coordination with engineering, product, and customer-facing teams to ensure successful product and process outcomes, overseeing and managing the product management tool stack specific to their areas of ownership, championing data literacy & data-driven decision-making within the Product organization, mentoring and coaching Product Management teams on best practices, tools, and techniques to facilitate efficient delivery of high-quality software, and developing training materials, templates, and documentation to support internal product teams and stakeholders in understanding processes, changes, and best practices.

Requirements

• 3 – 5 years of experience in Product Operations and/or Product Management.
• Strong leadership, communication, and strategic planning skills.
• Demonstrated experience leading multiple concurrent cross-company projects to successful outcomes.
• Effectively influences without authority.
• Consistently applies a resourceful, solution-oriented approach to complex challenges.
• Demonstrated ability to coach and consult across teams.
• Proven track record in leveraging analytics and driving process improvements.
• Demonstrated knowledge of Pendo, JPD, Power BI and JIRA.

Nice To Haves

• 5 -7 years of experience in Product Operations and/or Product Management.
• Exceptional leadership, communication, and strategic planning skills.
• Skilled in leveraging voice of market insights and roadmap planning tools.
• Extensive knowledge of Pendo, JPD, Power BI and JIRA.
• Familiarity with data-driven storytelling and visualization tools such as Tableau, Power BI, Google Analytics, or Looker.
• A background working for a SaaS or software company.

Responsibilities

• Lead and manage high-priority, cross-functional projects across the entire Product Development Lifecycle for their assigned Product team.
• Effectively collaborate with individuals across various functions at all levels.
• Facilitate cross-functional alignment on success metrics and drive achievement of those metrics.
• Partner with product leads to support roadmap creation by aligning early-stage planning with Voice of the Market insights.
• Ensure the effective implementation of metrics and necessary instrumentation into GTM and Post-Launch processes.
• Drive change initiatives that streamline business processes and ensure alignment with overall business objectives.
• Communicate critical issues, risks, and decisions to leadership.
• Resolve cross-functional issues within projects and programs effectively.
• Develop insightful recommendations that align with and support the achievement of product team goals.
• Identify opportunities for process improvements and recommend changes to workflows, systems, or other areas.
• Help define, document, establish and exemplify best practices for product operations.
• Mentor team members, acting as a resource for colleagues with less experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level