Product Operations Manager

Anthropic•San Francisco, CA

56d•Hybrid

About The Position

Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. We're hiring several Product Operations Managers to work directly with our Product and Engineering teams to build, launch, and improve bleeding edge products that make the most of our frontier models' capabilities. The Product Operations team connects strategy to execution by creating alignment up, down, and across the company. They will work closely with Product Managers and Engineers to identify bottlenecks, streamline workflows, enhance decision-making processes, and scale our Product's impact. Working as an extension of the product leadership team, they will balance hands-on tactical execution with strategic initiatives, bringing a pragmatic eye for scale and operationalization in a fit-for-purpose way. The ideal candidate will be hands-on and have experience building and operationalizing end-to-end product processes. They should be passionate about creating scalable systems that help Product teams better understand users, make data-driven decisions, execute efficiently, and deliver exceptional products. This includes implementing feedback loops, developing planning frameworks, and designing launch playbooks that elevate our Product organization's effectiveness.

Requirements

5+ years of experience in product operations, program management, or related operational roles in tech companies
Track record of building processes and programs from 0 to 1 and scaling them thoughtfully
Experience working deeply embedded with product teams, serving as an extension of product leadership
Strong cross-functional partnership skills with ability to influence without authority
Strong analytical skills with the ability to translate complex qualitative and quantitative data into actionable insights with clear recommendations
Success managing complex, multi-stakeholder initiatives in fast-paced, ambiguous environments
Experience with launch coordination, early access programs, or customer feedback loops
A passion for iterative, user-driven product development
Experience as a bridge builder who connects strategy to execution and creates alignment across teams. You are a problem seeker comfortable with ambiguity and skilled at creating structure where none exists.
Mission-aligned with building safe and beneficial AI systems
We require at least a Bachelor's degree in a related field or equivalent experience.

Responsibilities

Inputs to Product Teams - Ensuring product teams have the information they need to make great decisions
Voice of customer synthesis and feedback routing from strategic to tactical
Create high-leverage engagement points with partners throughout the product lifecycle
Establish rigor in understanding users via reliable metrics, dashboards, and clear hypotheses
Establish mechanisms for measuring product success and impact, including analytics dashboards and reporting systems
Streamline the most important decision points for teams and impacted partners
Ops of the Product Org - Creating the operating systems that enable product teams to thrive
Support team rhythms, rituals, and operational models (offsites, Monthly Business Reviews, Team town halls, etc)
Create reliable run-of-business systems across product
Improve common product development processes and tooling
Facilitate effective collaboration between Product, Engineering, Sales, Customer Success, and Marketing teams
Outputs from Product Teams - Amplifying product impact by connecting what we build to those who need it
Run Early Access Programs (EAPs) and beta programs that validate hypotheses and improve products
Maintain launch motions that allow us to ship with confidence and monitor impact
Create cross-team roadmap visibility that drives cross-functional alignment
Make clear to all of Anthropic what Product is working on and how it's going

Benefits

We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.

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