Product Operations Manager

Alterra • Denver, CO

35d • Hybrid

About The Position

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure. Mogul Product Solutions is evolving from a Project into a new organization within IT, expanding its framework to drive enterprise-wide product standardization. The Mogul team is standardizing how products are defined, approved, configured, and audited across the business. This role owns the intake and governance engine that keeps our product catalog clean, compliant, and revenue‑aligned. You’ll be the connective tissue between Commercial Services, Revenue Management, Finance & Accounting, Business Intelligence (Data Engineering), and each Resort, ensuring that every product has the right taxonomy, account codes, and data attributes. By joining Mogul Product Solutions, you’ll play a key role in shaping how this new organization operates, testing and refining the processes that will ultimately scale across the enterprise. The Product Operations Manager is a hybrid technical product manager and analyst who: Facilitates the new product intake process end‑to-end (from request through approval and build handoff). Maintains product taxonomy/classifications and PIM catalog quality standards. Aligns account codes and revenue recognition rules in partnership with Finance/Accounting. Facilitates the dispatch of new account codes and the shutdown of legacy codes, and ensures resorts use the appropriate account codes for standard products. Provides guidance to resorts on the appropriate product categorizations. Coordinates with Data Engineering to ensure reporting attributes and hierarchies are correct and traceable; helps steward sales and revenue reporting hierarchies and partners on Power BI datasets/models so analytics align with PIM taxonomy and account code mappings. Serves as the go‑to contact for BUs on product placement, naming, and catalog questions. Establishes lightweight controls and audit routines to prevent downstream rework. Drives lightweight automation (SQL queries and scripts) in support of product build in our mountain systems POS to reduce manual effort for the product builders and to improve data quality.

Requirements

• 5–8+ years in product operations, catalog/PIM management, revenue operations, or PMO.
• Ski / mountain resort and hospitality domain expertise required—able to credibly contribute to product governance discussions (lift tickets, rentals, SRS, fulfillment, and redemption), and translate domain nuances into taxonomy, account-code alignment, and reporting hierarchies.
• Hands‑on experience with product taxonomies and master data (PIM, POS, e‑commerce, ERP).
• Familiarity with revenue recognition concepts and account code structures.
• Advanced SQL (CTEs, window functions) and practical Power BI experience (datasets/relationships, basic DAX, model governance); experience collaborating on automation (parameterized SQL, scripts, or Python) to reduce manual catalog work; solid process design chops.
• Excellent facilitator and communicator; comfortable aligning cross‑functional partners.
• Systems thinker who balances standards with practical speed‑to‑market.
• Detail‑oriented and audit‑minded; builds controls that are lightweight and repeatable.
• Service mindset; clear, respectful communication with BUs and corporate teams.
• Bias for action and documentation: templates, checklists, examples, and decision logs.
• Balances decisiveness with adaptability—comfortable moving fast in ambiguity while implementing structured pivots when conditions change.
• Able to cut through noise, simplify complexity, and maintain focus on what moves the needle.
• Maintains composure and professionalism in high-stakes or high-tension situations, ensuring productive outcomes.

Responsibilities

• Operate the product intake queue; triage, validate, and route requests to the right approvers.
• Apply taxonomy rules; recommend product placement and naming that reduce catalog sprawl.
• Work with stakeholders to define required attributes for each product type (pricing, dates, channels, fulfillment, etc.).
• Coordinate build handoffs to POS/e‑commerce/PIM admins with complete, approved specs.
• Continuously work to improve the Mogul product development and governance frameworks.
• Manage account code assignment rules and guardrails in partnership with Finance and Revenue Management.
• Validate revenue recognition attributes with Accounting and Tax and ensure proper mapping across systems.
• Maintain lightweight documentation to link business decisions to accounting configurations.
• Partner with BI to align hierarchies, reporting keys, and semantic definitions, especially as new product configuration standards are developed across all lines of business.
• Steward sales and revenue reporting hierarchies; reconcile across PIM, POS/e‑commerce, D365, and Power BI.
• Coordinate on the Power BI semantic model (datasets, relationships, key measures); contribute to documentation, QA, and basic DAX measures for core metrics.
• Maintain mapping tables/lookup logic between product taxonomy, account codes, and reporting hierarchies; ensure changes are versioned and traceable.
• Monitor catalog health KPIs and publish dashboards; drive corrective actions.
• Build and maintain reusable SQL queries and QA checks to validate product attributes and identify mis‑codes/duplicates.
• Collaborate with BI/Data Engineering and Finance or our approved technology vendor to productionize repeatable scripts (e.g., parameterized SQL, Python) that reduce manual effort for product builders and catalog admins.
• Create lightweight automation (templates, import files, data validation rules) to accelerate intake and reduce defects.
• Facilitate a cross‑functional governance forum for taxonomy, exceptions, and standards.
• Run periodic audits (sampling and rules‑based) and lead remediation sprints with owners.
• Maintain playbooks, SOPs, and versioned standards; train new stakeholders.
• Act as the day‑to‑day contact for Resorts on product placement and classification questions.
• Host office hours and publish release notes on taxonomy/standard changes.
• Provide clear decision records and “why it was placed here” rationale for transparency.

Benefits

• Free Ikon Pass for all eligible employees + additional free skiing/riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
• Discounted skiing/riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more
• 401(k) plan with generous company match
• Paid parental leave of up to 6 weeks for eligible employees
• Commuter benefits (Denver employees only)
• Hybrid workplace policy encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver’s RiNo Art District neighborhood (for eligible employees).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed