Product Operations Manager

GTY Technology Holdings • Atlanta, GA

72d

About The Position

Euna Solutions delivers a suite of SaaS tools for public-sector organizations to streamline procurement, budgeting, payments, grants, and more. We aim to build trust, transparency, and operational efficiency across government and utility agencies. Our product suite serves thousands of agencies and supports critical public infrastructure. Reporting to the Chief Product Officer, the Product Operations Manager enables our product leadership to scale: managing roadmaps, ensuring operational discipline, and fostering high execution velocity. This role is key to making product management more effective, coordinated, and responsive to market and internal needs.

Requirements

• 5+ years in product operations, product strategy, program management, or related operations roles in software / SaaS environments.
• Experience administering and managing product management tools (Aha! strongly preferred; Atlassian Jira, Confluence, etc.).
• Demonstrated success in establishing or scaling product development and operational processes (roadmapping, prioritization, release planning) in a fast-paced environment.
• Strong organizational skills, attention to detail, and ability to handle multiple moving parts and stakeholders.
• Excellent written and verbal communication skills; able to translate between technical and non-technical stakeholders.
• Data-driven mindset: able to define and monitor KPIs, identify process improvements through metrics and feedback.
• Proven ability to influence without authoritarian control-collaborative, facilitative leadership style.

Nice To Haves

• Experience managing or working closely with technical writers or documentation teams, setting standards and ensuring high-quality docs.
• Experience working on public-sector or government-facing software / SaaS.
• Familiarity with API documentation, developer portals, or SDK documentation practices.
• Exposure to localization, accessibility, regulatory or compliance documentation.
• Experience with agile development at scale and integrating product operations with agile frameworks (e.g., SAFe, scrum of scrums).

Responsibilities

• Oversee the roadmap planning process: drive product managers to deliverables for QBRs and executive team readouts.
• Serve as Aha! administrator: configure, maintain, and optimize workflows, custom views, dashboards, integrations.
• Define and oversee product operational cadence: weekly meetings, decision tracking.
• Track dependencies, risks, and cross-team alignment (e.g. UX, engineering, QA, go-to-market).
• Facilitate communication of roadmap updates, release changes, and feature status across the organization.
• Lead a team of technical writers / content developers responsible for product documentation, release notes, user manuals, API documentation, etc.
• Ensure documentation is early, maintained, accurate, and aligned with development cycles.
• Define key metrics for product operations effectiveness (planning accuracy, documentation coverage, stakeholder satisfaction).
• Monitor and report on product management operational health, process bottlenecks, and areas for improvement.
• Partner with Product Directors, PMs and Product Owners to ensure process alignment and transparency.
• Drive clarity in roadmap shifts.
• Develop and deliver training, playbooks, and onboarding materials for new product team members on process, tooling, and documentation practices.
• Lead change management efforts to roll out new product operations improvements or tooling changes.

Benefits

• Competitive salary and benefits package.
• Supportive hybrid schedule with collaborative, fun working environment.
• Opportunities for professional growth and skill development.
• Wellness days: 2 extra days off in the summer to extend long weekends.
• Community Engagement Committee for giving back to local communities.
• Flexible workday tailored to employee needs.
• Culture committee for frequent fun events and celebrations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Number of Employees: 251-500 employees