Product Operations Manager

LinkedIn • Mountain View, CA

330d • $102,000 - $160,000

About The Position

This role can be located in Mountain View/Sunnyvale, San Francisco, New York or Chicago depending on where the hired candidate for the role currently resides. At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. Product Operations Managers are LinkedIn's cross functional team communicators and collaborators shaping product/solutions using data that represents the voice of the member/customer. They are relentlessly focused on driving a stellar member/customer experience for the millions of people using LinkedIn's products, partnering with the Product and Engineering teams, XFN partner teams and our Member Customer Operations (MCS) organization to enhance the user experience. A blend of detective work, influencing, analytics and consumer web experience savvy make this a unique and exciting role that will provide an opportunity to work with multiple teams across the company and around the globe.

Requirements

• Bachelor's degree or equivalent relevant work experience.
• 4+ years' experience in one or more of the following areas: Product Operations Management, Management Consulting, Program Management, Operations Management, Product Management, or Project Management.
• Experience with SQL, R or an equivalent data analytical language.

Nice To Haves

• Experience with consumer facing internet websites.
• Experience in a Voice of Customer role.
• Experience with CRMs, such as: Salesforce, Microsoft Dynamics, etc.
• Experience in gathering business insights and identifying trends from data, including combination of data from multiple sources.
• Strong organizational skills and attention to detail.
• Cross functional collaboration and negotiation skills.
• Strong verbal and written communication skills.
• Experience influencing stakeholders with data.

Responsibilities

• Work with their product, operations, marketing, design, and engineering teams to influence and shape the product strategy and roadmap, drive change for key issues, and prioritize product change requests based on issue volume, members impacted, revenue impact, and other relevant metrics.
• Aggregate and analyze member issues using internal tools, customer surveys, and queries of all available data sources to gather user insights.
• Work closely with the product and design teams to ensure that operational processes are considered when developing new products. Collaborate to identify and address potential user experience issues in upcoming product versions.
• Work closely with LinkedIn's content writers who create articles in the LinkedIn help center to ensure members can find answers to the most frequently asked questions on new features and products being released.
• Lead the global launch preparation by partnering with the R&D and the Operations teams to ensure readiness.
• Understand and communicate all upcoming product features and user experience changes to key stakeholders.
• Occasional travel may be required to LinkedIn office locations to participate in team events, attend a training, or another business need.

Benefits

• Annual performance bonus
• Stock options
• Comprehensive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees