Product Operations Manager - TSS

Triple S Management Corporation and Subsidiaries • PR

76d

About The Position

Plays a critical role in supporting Product Development by operationalizing product strategy and leading the management of new and existing products through the operational process to ensure alignment with leadership goals. Ensures products meet development targets in day-to-day operations and support financial goals. Involves analyzing data, defining processes, and documenting product requirements to inform product rollouts and changes in the sales and renewals process. Responsible for conducting operational capacity proof of concepts alongside Product Implementation Unit, during the conceptualization phase of new initiatives, collaborating with Product Development to ensure that operational feasibility and capacity are considered from the beginning. Implements alongside Coordinate with internal stakeholders, including marketing, sales, account management, customer service, VMO, and core system configuration and management teams. Develops team knowledge and expertise to fulfill product operations objectives by managing day-to-day performance oversight and team performance in matrix environments.

Requirements

• Master’s degree preferred or bachelor’s degree.
• 5 years in product development, marketing, business improvement, customer service, configuration, claims management, risk management, preferably from the healthcare industry.
• At least 3 years of supervisory experience.

Responsibilities

• Responsible for operational performance, ensuring all work is completed on time with desired service level agreements.
• Define requirements in the design table to collaborate with product management platforms (internal and external) for capturing, cataloging, and maintaining all necessary requirements.
• Develops in-depth knowledge and continuously refreshes awareness of health-market product segment designs, operational capacities, innovations, and emerging trends in operational areas.
• Leads, supports, or participates in the execution/change management of product administration communications for internal and external audiences.
• Develop and maintain cross-functional business partner relationships to support the operational excellence of product performance.
• Identifies gaps and opportunities to leverage current Product Management knowledge to support increasing enterprise knowledge of the Product process to support compliance and customer experience.
• Data-driven analysis and prioritization of complex tradeoffs.
• Define relevant SOPs related to product management to various stakeholders and reviews as needed.
• Responsible for administering the product implementation path, ensuring quality and optimal delivery to clients.
• Collaborate in conceptual designs, providing technical input on tactical executions to support the desired service level agreement to internal and external clients.
• Support in ROI initiatives to measure cost-benefit analysis and testing/piloting, as appropriate, for defined concepts.
• Provide expertise on product input on complex systems, catalog administration rules, and business decisions for historical references and audit processes.
• Manage relationships and work successfully across technology and business stakeholders, including peer-level through executive-level.
• Define, adjust, and monitor cross-functional development processes and identify constraints to develop vision and design of optimal business processes successfully.
• Identify and leverage data to recommend the highest-value projects to pursue.
• Leads a team responsible for reproducing product materials and reviewing configuration requirements for all lines of business to ensure successful product deployment with internal and external teams.
• Maintains each product’s administrative documentation to ensure it is auditable and serves as a historical reference.
• Supports Sales, Account Management, Customer Service, Clinical Operations, and Network in providing product training and product materials needed for clients.
• Define relevant SOPs related to product deployment to various stakeholders and reviews as needed.
• Acts as Product SME and point-of-contact for Enterprise for product administration inquiries.
• Develop and manage team talent, work plan completion, and cohesive delegation.
• Identify system requirements and useful tools to improve turnaround time.
• Develop and maintain team SOPs for each process.

What This Job Offers

• Job Type: Full-time
• Education Level: Master's degree
• Number of Employees: 1,001-5,000 employees