Product Operations Manager, Trust & Safety

Chime Financial•San Francisco, CA

3d•$153,000 - $215,000•Onsite

About The Position

Chime is seeking a Product Operations Manager to support our Trust & Safety organization. This role is critical to powering risk mitigation and decision-making across Chime’s products and services by managing complex technical implementations, data flows, and external partnerships. You will work closely with Product Managers as a 1:1 counterpart while partnering deeply with Risk, Data Science, Analytics, and Engineering. This role is not embedded within a single squad and will operate across multiple Trust & Safety teams, requiring strong context switching, operational rigor, and comfort navigating ambiguity. The base salary offered for this role and level of experience will begin at $153,000 and up to $215,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. Chime is in-office in San Francisco Monday through Thursday every week.

Requirements

Experience in Product Operations, Product Management, Program Management, or a closely related role supporting technical products
Direct experience working in the Risk, Trust & Safety, Fraud, or Identity domain
Hands-on experience owning and managing external partners in the risk, fraud, or identity ecosystem
Strong data fluency, with experience working alongside Data Science or Analytics teams to inform decision-making
Comfort operating across multiple teams and initiatives, with frequent context switching
Strong stakeholder management and communication skills, particularly in close partnership with Product Managers and Risk teams
Ability to operate effectively in ambiguous environments and bring structure to complex problems

Nice To Haves

Background in analytics, data science, or quantitative problem-solving is a strong plus

Responsibilities

Own and manage Product Operations for Trust & Safety initiatives that support risk mitigation and decision-making across Chime
Lead technical implementations that power products and services, including integrations with third-party risk, fraud, and identity partners
Evaluate industry-leading risk, fraud, and data solution providers, and design vendor strategies (e.g., bake-offs, champion/challenger) to improve product quality, operational efficiency, and system resilience
Own and manage external partnerships end to end, while evangelizing Chime’s business and member needs and influencing partner roadmaps
Partner 1:1 with Product Managers as a close counterpart, supporting roadmap execution, launch readiness, and ongoing optimization
Collaborate closely with Risk, Data Science, Analytics, and Engineering to ensure data quality, system reliability, and measurable outcomes
Support multiple Trust & Safety squads simultaneously, balancing priorities, managing dependencies, and driving operational improvements as Chime scales

Benefits

Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
Competitive salary based on experience
401k match plus great medical, dental, vision, life, and disability benefits
Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
1% of your time off to support local community organizations of your choice
Annual wellness stipend to use towards eligible wellness related expenses
Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
Perks also available to Chime Interns.