Product Operations Manager (Risk & Controls)

American Express•Sandy, UT

1d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Product Operations Manager (Risk & Controls) will play a critical role in safeguarding the health and stability of AXP’s Consumer Banking products through proactive business monitoring, investigations, and structured escalation management. This people leader will oversee day-to-day execution of a portfolio of product analytical control monitors (ACM), key risk indicators (KRIs), product control routines, and issue identification processes to ensure early detection of emerging risks and drive fast, coordinated resolution. The successful candidate will identify product problems early and take steps to prevent customer impacts by partnering closely with partners in Product, Technologies, Servicing, Compliance, and Control Management to ensure clear problem definition, timely remediation, and end-to-end governance. This is a unique opportunity to shape the product governance framework for a high-visibility banking portfolio, ensure customer protections are maintained, and uphold Amex’s reputation for trust, service, and operational excellence.

Requirements

Ideal candidate will bring strong operational and investigative skills, product governance experience (or the ability to learn quickly), and the ability to manage complex cross-functional processes, issues and escalations.
3-5 years of relevant experience in product management, operations, control monitoring or issue management
Strong project management skills and ability to lead multiple projects and priorities
Demonstrated ability to lead investigations, manage issues, and drive escalations with confidence.
Strong technical acumen, able to converse well with product development and engineering partners.
Data analytical mindset and the ability to analyze data, find anomalies and patterns in the data
Familiarity with compliance requirements, issue management processes, or risk frameworks — or willingness to rapidly learn.
Strong collaboration and influencing skills with the ability to partner across multiple functions and levels.
People Leader: Experience leading a team of analysts--prioritizing workloads, streamlining processes.

Responsibilities

Lead the execution and review of product monitoring routines, including analytical control monitors (ACM), key risk indicators (KRIs), control health checks, and exception reporting.
Identify emerging risks and trends; validate signals and prioritize areas requiring deeper investigation.
Ensure monitoring results are documented, tracked, and escalated appropriately.
Oversee investigations into customer, operational, and technical anomalies; raise INCs to Technology and Operations when needed.
Drive end-to-end issue management including scoping, documentation, impact assessments, and partner alignment.
Open Operational Risk Events (OREs) for significant or systemic problems, ensuring adherence to governance requirements.
Maintain strong relationships with Product Management, Technologies (Digital Banking), Operations/Servicing, Compliance, Control Management, and other stakeholders.
Ensure timely communication and alignment across partners during escalations, mitigation planning, and issue resolution.
Generate a monthly reporting package that summarizes all portfolio monitoring in an engaging and insightful manner
Contribute to governance forums by presenting monitoring findings, escalations, and risk themes.
Lead, mentor, and develop a team responsible for monitoring, investigations, and governance support.
Drive a culture of accountability, curiosity, structured problem-solving, and operational rigor.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities