Product Operations Manager, Membership

Uber • San Francisco, CA

401d • $133,000 - $148,000

About The Position

The Product Operations Manager for Membership at Uber is responsible for maximizing the product suite that supports Membership, specifically Uber One, on a global scale. This role involves collaborating with cross-functional partners to develop go-to-market strategies, manage product launches, and iterate on membership products to enhance user experience and grow the membership platform.

Requirements

• Minimum 4 years of experience in operations, business consulting, finance, or a similar analytical role
• Deep analytical experience, SQL proficiency
• Strong communication skills, ability to lead meetings daily
• Large-scale, global project/program management experience
• Ability to work with XFN and global stakeholders
• Ability to use data to inform and support critical decisions
• A desire to learn, highly motivated self-starter, with an eagerness to learn and grow
• Ability to foster collaboration and facilitate teamwork
• Effective prioritization and documentation
• Strategic alignment, able to bring key partners across functions together
• JIRA proficiency

Nice To Haves

• Prior experience working on global projects, or in an international setting
• User or market research experience
• Economics or quantitative experience
• Technical experience
• Data analytics experience
• MBA, Masters

Responsibilities

• Project manage and lead launches for products globally
• Design and implement best tools, processes, and operating models for membership product launches
• Develop a solid inbound strategy for bugs, features, and partnerships
• Advise product teams on the impact, feasibility, and prioritization of features
• Surface and advocate for critical insights from the business to advise product roadmap and strategy
• Define the operating structure and processes
• Lead a community of strategic leaders globally to encourage a significant impact on the business
• Maintain regular communications with key team members across the organization
• Ensure functional partners are aligned on key objectives for the program/product
• Advise product teams on the global feasibility of products throughout the product lifecycle
• Develop an end-to-end product rollout plan and project-manage implementation
• Collaborate with key team members (product managers, engineering, design, legal, tax, support, etc.) to prepare products for launch
• Track core business metrics related to the product
• Create playbooks, trainings, and supporting documentation for product features
• Work with engineering teams to define test cases, lead bug bashes, and enable smooth launches

Benefits

• Base salary range of USD$133,000 - USD$148,000 per year
• Eligibility to participate in Uber's bonus program
• Potential equity award and other types of compensation
• Various benefits as detailed on Uber's careers page

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transit and Ground Passenger Transportation
• Education Level: Master's degree