Product Operations Manager, Implementation | Housing

EliseAI-posted 1 day ago
$130,000 - $180,000/Yr
Full-time • Manager
Onsite • New York, NY
251-500 employees
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In this role, you will drive scaling of our housing products, and will lead both strategic decision-making and operational execution. You will also focus on enhancing our growth trajectory and operational efficiency with our team, ensuring agility and effectiveness.

  • Lead end-to-end customer implementations for our finance product suite
  • Program manage product launches - create enablement materials, run training sessions, manage rollout timelines
  • Own the customer feedback loop - synthesize data from Gong, support tickets, and surveys to drive product improvements
  • Lead compliance projects for finance and insurance offerings
  • Manage ongoing customer engagements and expansion opportunities
  • Experience in implementation management, customer success, or engagement management for B2B SaaS products
  • Strong understanding of finance, accounting, or property management operations
  • Track record working in heavily regulated industries
  • Ability to lead complex, multi-stakeholder implementations
  • Comfortable managing ambiguity and building processes from scratch
  • Strong communication skills - can work with both technical and business stakeholders
  • Willingness to work in-office in NYC 4-5 days/week
  • Has led customer implementations for finance/accounting software or proptech
  • Experience in property management, accounting systems, or financial services
  • Can manage 5-10+ concurrent implementations
  • Product operations or consulting background
  • Equity in the company
  • Medical, Dental and Vision premiums covered at 100%
  • Fully paid parental leave
  • Commuter benefits
  • 401k benefits
  • Fitness & home services stipend to cover part of your expenses so you can focus on what matters
  • A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
  • Unlimited vacation and paid holidays
  • We'll cover relocation packages and make the move exciting, not painful!
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