Product Operations Manager, Implementation | Housing

EliseAI • New York, NY

48d • $130,000 - $180,000 • Onsite

About The Position

In this role, you will drive scaling of our housing products, and will lead both strategic decision-making and operational execution. You will also focus on enhancing our growth trajectory and operational efficiency with our team, ensuring agility and effectiveness.

Requirements

• Experience in implementation management, customer success, or engagement management for B2B SaaS products
• Strong understanding of finance, accounting, or property management operations
• Track record working in heavily regulated industries
• Ability to lead complex, multi-stakeholder implementations
• Comfortable managing ambiguity and building processes from scratch
• Strong communication skills - can work with both technical and business stakeholders
• Willingness to work in-office in NYC 4-5 days/week

Nice To Haves

• Has led customer implementations for finance/accounting software or proptech
• Experience in property management, accounting systems, or financial services
• Can manage 5-10+ concurrent implementations
• Product operations or consulting background

Responsibilities

• Lead end-to-end customer implementations for our finance product suite
• Program manage product launches - create enablement materials, run training sessions, manage rollout timelines
• Own the customer feedback loop - synthesize data from Gong, support tickets, and surveys to drive product improvements
• Lead compliance projects for finance and insurance offerings
• Manage ongoing customer engagements and expansion opportunities

Benefits

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Fitness & home services stipend to cover part of your expenses so you can focus on what matters
• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
• Unlimited vacation and paid holidays
• We'll cover relocation packages and make the move exciting, not painful!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees