Product Operations Manager II

Altice USA • Bethpage, NY

103d • $77,112 - $126,684

About The Position

Optimum is a leader in the fast-paced world of connectivity, providing reliable, high-speed connectivity solutions that empower lives and drive innovation. The Product Operations Manager II will join a rapidly growing Product Operations organization focused on delivering exceptional customer experiences through optimization of product quality and operational processes. This role involves ensuring processes and technologies are efficient, data-driven, and aligned with the organization's strategic goals by fostering collaboration, data visibility, improving processes, and focusing on overall product quality.

Requirements

• Bachelor's degree in computer science, engineering, information technology or related fields.
• Minimum 3-5 years of experience in Product Management, Product Development or Engineering.
• Background in quality assurance or testing and validation processes.
• Experience conducting user testing and gathering feedback to improve the user experience.
• Experience with broadband technologies such as DOCSIS and FTTH and their network architectures.
• Experience working with WIFI technologies and understanding of its impact on the home experience.
• Proficient with broadband specific tools such as TR-069 and SNMP.
• Comfortable with networking technologies such as TCP, UDP, DHCP.
• Experience with key broadband quality and engagement metrics such as speed, latency, jitter.
• Proficiency in data analysis and interpretation leveraging tools like Tableau or Power BI.
• Experience with product delivery tools like Jira and Confluence.
• Demonstrated experience solving performance and data issues by applying experience/knowledge.
• Knowledge of scripting or automation tools can be an asset.
• Proven verbal and written communication skills to interact effectively with cross-functional teams.
• Demonstrated problem-solving skills to identify issues, propose solutions and implement improvements.
• Focus on customer feedback, ensuring that products meet user expectations and customer satisfaction.

Nice To Haves

• Knowledge of scripting or automation tools.

Responsibilities

• Enable exceptional customer experiences for our Broadband Services offered to B2C and B2B customers.
• Collect, manage and analyze data related to product performance and customer feedback for broadband services.
• Create and maintain detailed documentation for processes, procedures, and product information.
• Develop, track and improve KPIs measuring product success and operational efficiency.
• Identify and implement improvements to streamline product management and development.
• Identify and implement improvements to improve customer communication and reduce contact rates.
• Establish a feedback loop with internal/external stakeholders to drive continuous improvement.
• Ensure rigorous testing and validation processes to maintain high product quality and reliability.
• Plan and execute product launches, ensuring seamless coordination with all relevant teams.
• Introduce capabilities to do effective A/B testing of releases across test populations.
• Develop and enforce standardized procedures and best practices for product launches.
• Identify potential risks in product operations and develop mitigation strategies.
• Provide training and support to team members on best practices, tools, and processes.
• Leverage and manage tools and technology to enhance product operations and collaboration.
• Drive innovation by identifying and implementing new tools, technologies, and methodologies.
• Provide regular updates to stakeholders on product operations, performance, and strategic initiatives.

Benefits

• Competitive pay based on skills and experience.
• Equal Opportunity Employer with reasonable accommodations provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Management of Companies and Enterprises
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees