Product Operations Manager I

Altice USA • Bethpage, NY

289d • $64,260 - $105,570

About The Position

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. The Product Operations Manager I team member will join a rapidly growing Product Operations organization focused on delivering exceptional customer experiences through optimization of our product quality and operational processes. A successful candidate will ensure processes and technologies are efficient, data-driven and aligned with the organizations strategic goals by fostering collaboration, data visibility, improving processes and focusing on overall product quality.

Requirements

• Bachelor's degree in computer science, engineering, information technology or related fields.
• Minimum 1-3 years of experience in the Product Management, Product Development or Engineering.
• Background in quality assurance or testing and validation processes.
• Experience conducting user testing and gathering feedback to improve the user experience.
• Techniques for usability testing, A/B testing and analyzing user behavior.
• Understanding of data modeling and interpreting large data sets to generate actionable insights.
• Proficiency in data analysis and interpretation leveraging tools like Tableau or Power BI.
• Familiarity with metrics like customer acquisition, retention, engagement and churn, particularly as they relate to product performance.
• Ability to define and measure key performance indicators aligned with business goals.
• Experience with product delivery tools like Jira and Confluence.
• Demonstrated experience solving performance and data issues by applying experience/knowledge.
• Contributes to operational insights that inform product strategies and decision-making.
• Knowledge of scripting or automation tools can be an asset.
• Proven verbal and written communication skills to interact effectively with cross-functional teams.
• Ability to communicate technical findings to non-technical audiences.
• Awareness of latest technologies, tools and methodologies in product analytics, user behavior analysis and competitive benchmarking.
• Demonstrated problem-solving skills to identify issues, propose solutions and implement improvements.
• Focus on customer feedback, ensuring that products meet user expectations and customer satisfaction.

Responsibilities

• Enable exceptional customer experiences for our IP Video Services offered to B2C and B2B customers.
• Create and maintain detailed documentation for processes procedures and product information.
• Develop, track and improve KPIs measuring product success and operational efficiency.
• Identify and implement improvements to streamline product management and development.
• Identify and implement improvements to improve customer communication and reduce contact rates.
• Establish a feedback loop with internal/external stakeholders to drive continuous improvement.
• Ensure rigorous testing and validation processes to maintain high product quality and reliability.
• Plan and execute product launches, ensuring seamless coordination with all relevant teams.
• Introduce capabilities to do effective A/B testing of releases across test populations.
• Develop and enforce standardized procedures and best practices for product launches.
• Identify potential risks in product operations and develop mitigation strategies.
• Provide training and support to team members on best practices, tools and processes.
• Leverage and manage tools and technology to enhance product operations and collaboration.
• Drive innovation by identifying implementing new tools, technologies and methodologies.
• Provide regular updates to stakeholders on product operations, performance and strategic initiatives.

Benefits

• Competitive salary based on skills and experience.
• Opportunities for continuous learning and engagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: Bachelor's degree