Product Operations Manager, Clients

Alcumus • TX

121d

About The Position

As the Product Operations Manager for our client customer segment, you will ensure successful product delivery and launch readiness for our clients. This role focuses on preparing internal teams and client-facing departments for product releases by coordinating across Product, Engineering, and stakeholder groups to ensure timely communication, readiness, and adoption. Acting as a key liaison between product development and customer-facing functions, the Product Operations Manager supports operational readiness, delivers product release communications, and surfaces insights to drive adoption and reduce friction. This role is focused on execution, launch delivery, and cross-functional alignment rather than full lifecycle participation.

Requirements

• 5+ years of experience in product delivery, customer operations, or program/project management, preferably in a SaaS or B2B environment
• Strong understanding of enterprise customer needs, go-to-market readiness, and stakeholder alignment
• Experience using analytics tools (e.g., Pendo, Mixpanel) to inform adoption and communication strategies
• Excellent communication skills with the ability to distill complex concepts for diverse audiences
• Proven ability to work cross-functionally in a fast-paced environment
• Knowledge of contractor management, supply chain compliance, or safety-focused industries is a plus

Responsibilities

• Collaborate with Product Managers, Product Owners, and Engineering to understand upcoming releases and their operational impacts
• Coordinate and communicate release timelines, key changes, and downstream effects to affected departments (e.g., Customer Success, Support, Marketing, Account Management)
• Prepare and distribute comprehensive Product Release Notes and supporting documentation
• Analyze Pendo or similar product analytics to track client adoption and surface friction points
• Collaborate with Product and Customer Success to identify user behavior trends and suggest improvements to delivery and messaging
• Recommend enhancements to release readiness or communication processes to better support client success
• Act as the internal point of contact for questions related to client-facing product releases
• Provide briefings as needed to client-facing teams such as Account Management, Implementation, or Support
• Coordinate with Product Marketing to align external messaging and customer-facing communications
• Maintain a structured repository of release documentation, timelines, and impact overviews
• Facilitate feedback collection from internal teams on the success of client-facing launches
• Contribute to a repeatable delivery model tailored to client product communications and readiness

Benefits

• Integrated mental health & wellbeing support
• Vacation – starting at 3 weeks
• Wellness Days & Annual Giving Day – an extra to give back to yourself or your community
• Comprehensive medical and dental coverage
• End of the year, company-wide shut down for you to relax and recharge
• LinkedIn Learning License for upskilling & development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees