Product Operations Lead, Google Cloud Business Platform

Google•Sunnyvale, CA

17h•$150,000 - $218,000

About The Position

Product and Business Strategy Leaders bring together teams across Google’s functions to help products execute optimally. Our team pushes Google to scale at key points that refine our products and infrastructure by executing efficiently, bringing solid business sense and sound judgment, and working effectively across organizational lines. Our roles often include components of strategy (e.g. analyzing and understanding new trends in the industry, building business plans), operations (e.g. running the cadence of organizations, connecting the operating lines between our functions), and communications. Our team partners with senior leadership to run important functions that cross-cut our existing organizations and deliver high impact projects. We help Engineers, PMs, UX, and all of our other functions to build amazing products that delight our users, and then get those products into their hands. Google Cloud Business Platform (GCBP) enables Google Cloud’s scale. We are a product and engineering organization responsible for the applications and platforms that drive Cloud Marketing, Sales, Partner, Support, Finance and other critical functions that run the Google Cloud business. We deliver end-to-end solutions leveraged by Cloud Customers, Partners, and Googlers alike that enable rapid growth and increase the adoption of Google Cloud around the world. As a Product Operations lead, you will drive direction, operational excellence, and change management for GCBP. You will be responsible for overseeing planning and execution, managing a budget and headcount portfolio, and ensuring the organization's alignment with Cloud priorities, among other responsibilities. You will serve the GCBP leadership team, providing counsel and shaping the organization's future. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Requirements

Bachelor's degree or equivalent practical experience.
8 years of experience in management consulting, product management and strategy, or analytics in a technology company.
Experience in organizational design, change management, and business operations.
Experience with stakeholder management, working with leadership, and presenting information (e.g., to Customer Advisory Boards or executive summits).
Experience managing budgets, headcount portfolios, and cross-functional planning cycles, and defining/tracking Objectives and Key Results (OKRs).

Nice To Haves

MBA or Master’s degree.
Experience managing large vendor portfolios, standardizing business reviews, and transitioning contracts to managed service or milestone-based models.
Understanding of Cloud technologies, enterprise software, or AI development lifecycles.
Ability to translate data into actionable operational strategies with investigative and financial acumen.
Ability to leverage AI, automation or innovative tooling to optimize operational workflows, reduce administrative burden, and eliminate manual reporting.
Ability to be adaptable with a strong sense of customer empathy and a passion for continuous organizational improvement.

Responsibilities

Lead critical cross-GCBP change management initiatives to optimize organizational design, location strategy, etc.
Partner with Engineering, Product, Program, and UX teams to embrace AI and evolve the software development lifecycle.
Launch cross-functional rotation programs, embedding members of our product and engineering organization with business users to promote customer empathy and improve our products.
Lead annual strategy development, Objectives and Key Results (OKR) definition, and semesterly planning. Manage review cadences, including OKR reviews and recurring updates for executive leadership on critical initiatives. Streamline information-sharing mechanisms and stakeholder management.
Manage a budget, leading financial reviews and ensuring spend aligns with priorities. Lead efficient headcount planning and resource allocation tracking. Streamline GCBP's vendor portfolio and transition contract structures to more managed service models. Partner with leadership and vendors apply AI to workflows and drive efficiencies.