Product Operations Lead - Redbook

Patterson Companies • Denver, CO

56d

About The Position

As a Product Operations Lead, you'll serve as the bridge between our engineering, sales, and customer success teams. You'll manage our data migration and setup process for new customers, build and maintain internal and external reporting, and translate customer needs into actionable product improvements. This is a hands-on, high-impact role for someone who loves solving operational problems with technology, thrives in ambiguity, and wants to help build the infrastructure of a fast-growing startup from the ground up. You'll work directly with the President of Redbook and the Head of Engineering to align business priorities with technical execution and ensure our customers and teams have the tools they need to succeed.

Requirements

• Experience: 2-4 years in product operations, business operations, or technical customer success at a software or startup company.
• Technical Skills: Proficient with SQL and Excel; experience with Python, Datadog, or similar analytics tools is a plus.
• Analytical Mindset: You love using data to understand systems, improve processes, and make better decisions.
• Builder Mentality: You're scrappy, resourceful, and enjoy building systems from the ground up.
• Strong Communicator: You can translate between technical and non-technical stakeholders with clarity.
• Problem Solver: You think logically, act decisively, and thrive in fast-changing environments.
• AI Fluency: Comfortable leveraging AI tools to automate and accelerate your work.
• Customer-Facing: You're confident interacting with customers and understanding their operational needs.

Responsibilities

• Manage the customer data transfer and onboarding process end-to-end.
• Build scalable internal systems and tools for customer health, sales tracking, and operational visibility.
• Maintain dashboards and reporting across key business metrics using SQL, Python, Excel, and visualization tools.
• Identify and automate repetitive workflows to improve efficiency and scalability.
• Translate customer insights, feedback, and support issues into clear product requirements (PRDs).
• Partner with engineering to scope, prioritize, and test new features and improvements.
• Handle more technical customer service issues and help diagnose data or logic discrepancies.
• Maintain the product roadmap and ensure alignment with commercial and engineering goals.
• Serve as the operational glue between sales, customer success, and engineering.
• Develop lightweight systems and documentation to support scalable processes as we grow.
• Assist in internal training and communication around new product releases and workflows.

Benefits

• Work directly with the company's leadership team to shape our product and operations strategy.
• High-impact role with major ownership and growth opportunity.
• Competitive salary + performance incentives
• Competitive medical, dental, and vision insurance
• Competitive PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees