Product Operations Internship

IMG Academy • Bradenton, FL

401d

About The Position

The Product Operations Internship at IMG Academy is designed for individuals interested in gaining hands-on experience in research and customer insights. The intern will support the Research & Insights team in implementing customer experience initiatives, aggregating insights, and creating data-driven reports. This role is integral to ensuring that the voice of the customer is heard and will involve collaboration with various teams within the organization.

Requirements

• Experience analyzing qualitative and quantitative research and trends to develop insights.
• Strong skills in PowerPoint/Canva and Excel.
• Proficiency with survey tools and third-party analytics platforms (Qualtrics, Tableau, etc.) is a bonus.
• Innate curiosity for understanding the reasons behind data sets.
• Highly organized with the ability to work under pressure and manage multiple projects simultaneously.
• Ability to present information clearly and concisely.
• Strong attention to detail and excellent written and oral communication skills.
• Experience with utilizing the net promoter scoring system is a plus.

Nice To Haves

• Proficiency with survey tools and third-party analytics platforms (Qualtrics, Tableau, etc.)
• Experience with utilizing the net promoter scoring system.

Responsibilities

• Support the Research & Insights Strategist team in research, development, and implementation of CX Listening Program initiatives including summer camp surveys, focus groups, and ad-hoc research request projects.
• Assist in producing compelling presentations to communicate survey results to different levels of staff within the organization.
• Maintain the listening program's platform, surveys, and reports to provide necessary resources for staff engagement.
• Provide daily operational support to the Product Operations team, including service recovery efforts and volunteering for events.
• Complete other responsibilities and projects as assigned.

Benefits

• Comprehensive Medical, Dental and Vision
• Flexible Spending Account and Health Savings Account options
• 401k with an Employer Match
• Short Term and Long Term Disability
• Group and Supplemental Life & AD&D
• Gym Discount Program
• Pet Insurance
• Wellbeing Program

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Industry: Educational Services
• Education Level: No Education Listed