Product Operations Intern

Genies•Los Angeles, CA

26d•Hybrid

About The Position

Genies is an AI avatar technology company powering the visual and embodiment layer for AI. Through the Genies SDK, their proprietary avatar framework brings AI to life as fully realized AI personas that look, think, behave, and play like living identities. Genies powers AI companion, NPC, and agent use cases across enterprise, consumer, creator, entertainment, and gaming. Genies has raised $200M from Silver Lake, BOND, and Bob Iger. Genies is built on the belief that every website, app, game, brand, and human will have an AI persona. Genies is looking for a Product Operations Intern to join our growing Product team and gain hands-on experience in operationalizing the future of Smart Avatars. This role offers an opportunity to learn the intricacies of our AI Avatar initiatives: you’ll work closely with Product Managers, Engineers, Designers, and external IP partners to assist in the training, testing, and optimization of AI Avatars, ensuring every experience is delightful, on-brand, and deeply engaging for users. You’ll be involved in avatar research, production coordination, user testing, customer interviews, and prompt iteration—all helping bridge the gap between our creative ambitions and technical execution. This is an in-person role based in Los Angeles, with the potential for full-time conversion or growth into other cross-functional roles within the company.

Requirements

Currently enrolled in a Bachelor's or Master's degree program (or recently graduated) in a relevant field.
Strong attention to detail and organizational skills.
A passion for AI, gaming, entertainment, or digital characters—you’re excited about what’s coming next.
Clear communication skills and the ability to give both structured feedback and narrative insights.
Strong curiosity about how things work and how they can be improved.
Comfortable with ambiguity and evolving workflows in a startup environment.

Nice To Haves

Experience using AI tools like ChatGPT, Midjourney, Perplexity, or Character.ai is a plus.
Bonus: familiarity with Unity, prompt engineering, or 3D production workflows.

Responsibilities

Assist Avatar Production: Assist with research on talent and IP personas to inform Smart Avatar personality, visual identity, and conversational style.
Support Smart Avatar Training: Support the building, training, and testing of Smart Avatars. Evaluate conversation quality, personality alignment, and fan experience. Assist with writing and iterating on prompts, memories, and behaviors.
Support Operations Management: Assist the team in managing the development schedule of Smart Avatars as they are built and released in the Genies ecosystem.
Participate in User Research: Participate in structured interviews and usability studies with early users and fans. Help analyze qualitative data to inform product decisions.
QA & Feature Validation: Assist in proactive identification of bugs, issues, and mismatches in AI responses. Collaborate with engineers and PMs to suggest fixes and improvements.
Document Workflows & Feedback Loops: Help document workflows and track experiments, training data, version history, and user insights in clean documentation.
Benchmarking & Competitive Analysis: Conduct benchmarking and competitive analysis on emerging trends in AI companions, fandom culture, and character-driven chat experiences. Present findings to the team.
Support AI Companion Scaling: Support the team in identifying bottlenecks and building scalable playbooks for training and launching AI characters.