Zscaler-posted 2 days ago
$35 - $55/Yr
Intern
Hybrid • San Jose, CA
5,001-10,000 employees

Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. The Role We’re seeking a highly organized and analytical Product Operations Intern to join our Product Department. This is a Hybrid role, requiring office presence in San Jose, CA, and reporting to the Vice President of Product Operations & NPI. The Product Operations Intern supports the efficiency and execution of the Product organization by streamlining processes, managing key operational data, and facilitating communication across product, engineering, and sales teams. This role ensures the product lifecycle moves smoothly from concept to launch by organizing documentation and analyzing operational gaps. You will directly contribute to accelerating time-to-market and improving collaboration effectiveness across the organization.

  • Process Streamlining and Documentation: Map current product development and launch processes (e.g., bug triage, feature readiness checks) and propose specific improvements to reduce friction and accelerate time-to-market.
  • Tool and Systems Management Support: Support the administration of core product management tools (e.g., Jira, Confluence, analytics platforms) by ensuring data integrity, managing user access, and maintaining system health.
  • Knowledge Base Management: Organize and maintain the central Product Knowledge Base (e.g., in Confluence), ensuring that critical specifications, technical FAQs, and decision logs are easily accessible and up-to-date for internal stakeholders.
  • Actively pursuing a Master's degree in Business Administration, Operations Management, Information Systems (MIS), or a related analytical field.
  • Proven ability to communicate clearly and succinctly—both verbally and in documentation—with technical (Engineering) and non-technical (Sales/Marketing) stakeholders.
  • Exceptional organizational skills with a strong bias for action, demonstrated by previous experience managing documentation, tracking project milestones, or administering information systems.
  • Currently pursuing an MBA degree.
  • Exposure to cybersecurity tools and concepts or experience with AI development toolsets.
  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!
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