Product Operations Generalist

Finch • San Francisco, CA

76d • $79,000 - $86,000 • Hybrid

About The Position

Finch is on a mission to empower innovators to access the global employment ecosystem and connect the world's employers under a single API. We are looking for individuals who think about problems holistically and in-depth, who are relentlessly curious, self-starters, and determined to drive ideas from inception through to completion. Finch is a Series B company backed by a fantastic set of firms, angels, and our developers including General Catalyst, Menlo Ventures, Homebrew, BoxGroup, YCombinator, and more. We value velocity, curiosity, empathy, and diverse perspectives, and we prioritize security and privacy in our work.

Requirements

• 1 - 4 years of experience in business operations, product operations, technical support, strategy, or compliance at a financial, tech, or fintech company
• Proven experience handling structured data (Excel, CSV, JSON, etc.)
• Strong demonstrated ability to manage multiple projects simultaneously in an organized manner
• Deep curiosity of the process to abstract away operational complexity to deliver a streamlined customer UX
• Desire to collaborate across the team to ensure a clear alignment of internal operations with product deadlines
• Willingness to take on mission-critical projects and actively communicate challenges and outcomes as they arise
• Ability to clearly document processes so they can be optimized over time
• Comfortable coordinating with multiple parties and building relationships both internally and externally
• Strong written communication skills

Nice To Haves

• Experience working with payroll, HR systems, or security compliance
• Experience in a technical support or product operations role, preferably with an API-based or hyper-process oriented solution

Responsibilities

• Identify operational solutions to address product or UX bottlenecks
• Act as the first line of defense for our employers' technical inquiries for Finch's Assisted products, providing reactive support, troubleshooting issues, and offering best practices
• Build and maintain core security procedures and policies to ensure continual operational compliance
• Ensure we're processing workflows for our customers within established service level agreements (SLAs)
• Collaborate with engineers and product managers to understand the product roadmap and the underlying operational requirements to reach key deadlines
• Independently manage and set clear deadlines for multiple simultaneous projects
• Set a high bar for execution, both in terms of quality and speed.

Benefits

• Competitive base salary benchmarked against real-time market data
• Equity for all full-time roles with a 10-year exercise window
• Exceptional benefits
• Commission plans for applicable roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Number of Employees: 101-250 employees