Product Operations Builder

Victory Live • Atlanta, GA

5d

About The Position

Victory Live is seeking a Product Operations Builder who can embed with an operations team, define core problems, and build functional solutions. This role is not a traditional PM or pure engineering function; it translates operational pain into clear requirements and ships working AI-powered automations, internal tools, and workflow improvements. This individual is energized by reducing manual work, improving customer outcomes, and making operations teams measurably faster and more effective.

Requirements

• Builder Mindset: You have successfully shipped working automations or tools before – not just written requirements for them.
• Operational Fluency: Experience working inside or closely alongside operations, CX, or fulfillment teams, with a deep understanding of how work actually gets done.
• AI/LLM Literacy: Hands-on, practical experience applying LLMs to problems, including prompt engineering, RAG, agent workflows, or API integration (not theoretical).
• Product Thinking: Ability to scope a problem, define success, and ruthlessly prioritize, recognizing that not everything is worth building.
• Light Coding Ability: Functional proficiency in Python or JavaScript. You do not need to be a software engineer but must be comfortable with scripting.
• Communication: Able to speak with a floor supervisor and a backend engineer with equal fluency; you translate, not just document.
• Experience: 5-7 years as an automation engineer, technical product manager, or similar role.

Nice To Haves

• Experience in live events, ticketing, marketplaces, or logistics.
• Familiarity with Zendesk, Atlassian, and modern CRM/support tooling.
• Prior experience in a startup or high-growth environment where you built before a process for building was established.
• Background in operations consulting, BizOps, or management consulting with a strong technical lean.

Responsibilities

• Problem Discovery: Embed with Operations, Fulfillment, and CX teams to identify high-friction workflows, manual processes, and repeated escalations, turning qualitative pain into defined, scoped problems.
• Hands-on Automation Build: Design and deploy AI-powered automations, workflow tools, and internal applications. This is achieved using a combination of no-code/low-code platforms (Make, Zapier, n8n), LLM APIs (OpenAI, Claude), and lightweight custom code where needed.
• Outcomes Ownership: Define and track operational metrics tied to each solution – such as cost per transaction, handle time, escalation rates, and manual step reduction. You own the before and after, not just the build.
• Tooling Roadmap: Maintain a prioritized backlog of operational tooling opportunities across the business and partner with the product and engineering teams to determine what to build yourself versus what to route to engineering.
• Integrations and Data Plumbing: Own lightweight API integrations between core platforms (Zendesk, Confluence, Atlassian, internal VL1 systems) to improve information flow and reduce context switching for ops teams.
• AI Knowledge and Tooling Adoption: Help the organization identify and deploy AI tools that drive measurable productivity gains by evaluating vendors, running pilots, and driving internal adoption.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed