Product Operations Associate

Trayd • Manhattan, IL

3d • Onsite

About The Position

Trayd is building the operating system for commercial construction: payroll, compliance, and back office workflows that actually work in the real world.

Construction is one of the biggest industries in North America, and it still runs on a messy mix of spreadsheets, legacy payroll providers, and manual processes that break the moment things get even slightly complex. The people doing the work are the hardest working people in the country, and the companies running crews are forced to spend hours every week fighting systems that were never built for them.

We’re changing that.

Trayd started with a simple promise: construction workers should be able to access the money they already earned faster, and subcontractors should be able to run payroll without chaos. Today, we’re building deeper infrastructure across payroll, union rules, job costing, and accounting workflows so our customers can run their businesses with confidence. We’re in the next phase of growth, with accelerating customer demand and a platform that runs real payroll every week, and we’re scaling engineering to match it.

Trayd is based in New York and backed by Y Combinator.

We’re hiring a product operations associate to help drive how new products get built, launched, and improved at Trayd.

This is a high-ownership role designed for someone early in their career who wants to learn quickly and take on real responsibility. You’ll work directly with the CTO (who is also the Head of Product) and product leadership on launches, analytics, and solving messy real-world problems across customers and internal teams.

You will not be stuck doing narrow operational tasks. You’ll be involved in decisions, product strategy conversations, and execution from idea through rollout.

If you want a front-row seat to how a startup scales products and teams, this role is built for that.

Requirements

• 1–3 years of experience in consulting, startups, operations, product, analytics, or similar roles
• Extremely organized and detail-oriented
• High agency with modern tools, including AI. You actively use AI to accelerate research, analysis, writing, and problem solving, and you’re excited to push how these tools can improve how we operate.
• Strong problem solver who enjoys figuring things out in ambiguous situations
• Comfortable working with data and learning analytical tools
• Clear communicator who can work across technical and non-technical teams
• High ownership mindset: you follow through and make things happen
• Excited to learn quickly and take on responsibility early in your career
• NYC-based or ready to relocate quickly

Nice To Haves

• Experience with analytics tools, spreadsheets, or SQL
• Exposure to startups, fintech, SaaS, or operations roles
• Interest in product management long term

Responsibilities

• Own launches of new product lines and major features from planning through rollout
• Coordinate across engineering, customer success, operations, and leadership to ensure launches succeed
• Analyze product usage, customer behavior, and operational data to identify opportunities and risks
• Build dashboards, reports, and analyses that inform product and business decisions
• Work directly with customers to gather feedback, understand workflows, and identify gaps in the product
• Translate messy real-world problems into clear product requirements and operational plans
• Help define processes that allow the company to scale as we grow
• Identify bottlenecks or inefficiencies and drive solutions end-to-end
• Support leadership in strategic initiatives that don’t fit neatly into one function

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed