About the position
We’re looking for a Product Operations Associate to be at the forefront of our business operations supporting core activities that keep our products running smoothly. The role is a unique blend of both developing and delivering best-in-class business operations, including stablecoin operations, digital asset custody, institutional customer interaction and analytical reporting. You’ll have a hand in several projects and strategic initiatives across Paxos, including digital asset custody and stablecoin management. You’ll work closely with our senior associates and program managers to have a direct impact on Paxos’ growth and the broader acceptance of digital assets in global finance.
Responsibilities
- Join a small and fast paced Product Operations team to help design and build all things money movement at Paxos.
- Build a nimble infrastructure to support an expanding, innovative product base.
- Execute workflows with speed and accuracy while participating in strategic reengineering, audit, risk and new business initiatives.
- Actively engage with users, providing scaled support to resolve issues, identify user trends and work with cross-functional partners to find solutions using technology and automation.
- Drive the delivery of operational milestones and strategic initiatives set by Operations Management at the company-wide level, ensuring rigor through best-in-class project management practices and applying critical thinking to each business decision.
- Manage business operations to ensure fiat currency and crypto assets are custodied and transferred seamlessly, and that issues are detected and resolved promptly.
Requirements
- Recent graduates or those with up to one year of experience.
- Strong attention to detail and passion for solving problems.
- Ability to thrive in ambiguity, organizing effectively and asking the right questions.
- Ability to multitask and prioritize in a fast-paced environment.
- Comfortable working in a tech-driven environment and can coordinate across several stakeholder groups.
- Ability to 'get your hands dirty' and create leverage on projects by bringing unique expertise and willingness to learn.
- Strong project management orientation, with the ability to communicate issues/concerns before they become fires.
- Strong analytical skills, with the ability to recognize and analyze trends in data.
Nice-to-haves
- Experience in FinTech or financial services.
Benefits
- Competitive total compensation and benefits package, including equity and bonuses based on individual and company performance.
