Product Operations Associate, Tier 1

Anduril Industries•Irvine, CA

1d•$68,000 - $90,000•Onsite

About The Position

We are looking for a Product Operations Associate, Tier 1 to join our Help Desk operations and support our rapidly growing team in Irvine, CA. In this entry-level on-site position, you will assist in supporting our customers and their fielded assets by helping to triage and resolve issues across software and hardware products. You will work closely with more experienced team members, follow established processes, and escalate complex issues as needed. This role is a great opportunity to develop your technical skills, gain hands-on experience, and contribute to a mission-critical operation. You should have a strong interest in technology, a willingness to learn, and the ability to respond quickly and effectively to customer needs. If you are passionate about groundbreaking technology and want to be part of a team supporting national security efforts, Anduril is interested in speaking with you.

Requirements

Bachelor’s degree or equivalent experience in a related field, or relevant technical certifications
1-2 years of experience in a 24x7 technical-oriented support, help desk, or customer service environment preferred
A fundamental understanding of hardware, software, and networking concepts
Open to working within a 24x7x365 operation and support non-standard, overnight, or weekend shifts
Must be able to work on-site at our Irvine, CA location
Must be able to obtain and hold a U.S. Secret security clearance; prior clearances or background investigations are a plus

Nice To Haves

Familiarity with ticketing systems such as Salesforce Service Desk, Jira, or ServiceNow
Exposure to military or government hardware and software systems is a plus
Strong verbal and written communication skills
Ability to work effectively as part of a team and execute established procedures
Detail-oriented with a customer-focused mindset
Willingness to learn and adapt in a fast-paced environment
Interest in embedded systems, sensors, robotics, or national security technology

Responsibilities

Assist in the intake, triage, and resolution of Anduril’s customer issues related to hardware and software products
Monitor and respond to support tickets in Salesforce Service Desk or similar ticketing systems
Follow established runbooks and processes to troubleshoot and escalate issues appropriately
Communicate clearly and professionally with customers and internal teams
Document and update knowledge base articles and standard operating procedures (SOPs) under guidance
Collaborate with team members to maintain operational readiness and support 24x7 shift coverage
Identify recurring issues and suggest opportunities for process improvements
Participate in training sessions and continuously develop your technical knowledge

Benefits

Comprehensive medical, dental, and vision plans at little to no cost to you.
We cover full cost of medical insurance premiums for you and your dependents.
We offer an annual contribution toward your private health insurance for you and your dependents.
Anduril covers life and disability insurance for all employees.
Highly competitive PTO plans with a holiday hiatus in December. Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs.
Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting.
Access free mental health resources 24/7, including therapy and life coaching. Additional work-life services, such as legal and financial support, are also available.
Annual reimbursement for professional development
Company-funded commuter benefits based on your region.
Available depending on role eligibility.
Traditional 401(k), Roth, and after-tax (mega backdoor Roth) options.
Pension plan with employer match.
Superannuation plan.