Product Operations Associate, Ground Control Station

Anduril Industries•Costa Mesa, CA

2d•$98,000 - $130,000

About The Position

As a Product Operations Associate for GCS, you will play a critical role in ensuring the reliability and readiness of Anduril’s fixed-site and expeditionary asset control solutions. GCS is designed to deliver real-time planning and control of autonomous systems at the tactical edge through several form-factor solutions to support system employment in any situation. In this role, you will support end users by improving field failure discovery, mitigation, and resolution processes, conducting root cause analysis, deploying fixes, and managing incidents across the GCS fleet. This position requires a strong problem-solving mindset and hands-on expertise in debugging and resolving complex compute hardware and software issues. If you are passionate about cutting-edge technology, advancing national security, and delivering best-in-class operational support, Anduril invites you to join the team.

Requirements

2+ year of technical support experience with a focus on final-tier customer concern support.
Experience supporting and/or performing incident driven workflows requiring analysis, triage, and prioritization.
Experience in on-call support operations and working in limited risk tolerance environments.
Ability to work non-standard hours and weekends as needed.

Nice To Haves

BA or BS degree from accredited institution
Experience with observability tooling such as DataDog, Grafana, and Victor Ops; exposure to software development tooling such as Git and Jira.
Applicable industry certifications (e.g. CompTIA Network+, CCNA, Linux+).
DOD, Law Enforcement, or other Government agency experience preferred.
Willingness to work non-standard hours and weekends as needed.
Demonstrated experience as a self-starter, able to find and resolve issues on your own.
Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution.
Proven ability to master a technical system and support it in operational environments. Must demonstrate an innate drive to be self-sufficient across the depth and breadth of a technical system.
Daily practice of excellence and rigor - you execute the 100th rep of a process with the same focus and care as the first five reps.
Confident with navigating ambiguity and crafting new ways of doing things.
Excellent written, visual, and verbal communication skills.
Ability to obtain and maintain a U.S. Secret Security clearance.

Responsibilities

Sustain Anduril's GCS deployments by combining an understanding of our customers' missions with familiarity of our products and delivered capabilities
Triage, diagnose and root cause product incidents, driving postmortem actions including providing status visibility through resolution. Then abstract incidents and optimize wider system and product reliability. This will include conducting log reviews and diagnostics, as well as utilizing Linux and command line tools for system management and issue resolution
Consistently assess and seek to improve the quality of the fleet's observability and health telemetry in partnership with multiple functions across the GCS team
Collect, organize, and analyze system failure data to define trends, drive proactive sustainment processes, and support resource allocation
Support Anduril's global customers through proactive communications and detail-oriented execution. You will track and manage customer-facing incidents and concerns, ensuring timely response, mitigation, and communication of resolution.
Support the evaluation and improvement of product capabilities, analyzing customer communication and feedback for capability requirements, product performance indicators, and desired functionality
Maintain awareness of current product specifications and bridge the gap in understanding between technical and non technical stakeholders
Communicate and coordinate technical and non-technical efforts across multiple business, engineering, and sustainment functions, influencing decision making and driving action to maximize capability availability for end users
Travel as required to support customer needs and operations

Benefits

Healthcare Benefits
US Roles: Comprehensive medical, dental, and vision plans at little to no cost to you.
UK & AUS Roles: We cover full cost of medical insurance premiums for you and your dependents.
IE Roles: We offer an annual contribution toward your private health insurance for you and your dependents.
Income Protection: Anduril covers life and disability insurance for all employees.
Generous time off: Highly competitive PTO plans with a holiday hiatus in December. Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs.
Family Planning & Parenting Support: Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting.
Mental Health Resources: Access free mental health resources 24/7, including therapy and life coaching. Additional work-life services, such as legal and financial support, are also available.
Professional Development: Annual reimbursement for professional development
Commuter Benefits: Company-funded commuter benefits based on your region.
Relocation Assistance: Available depending on role eligibility.
Retirement Savings Plan
US Roles: Traditional 401(k), Roth, and after-tax (mega backdoor Roth) options.
UK & IE Roles: Pension plan with employer match.
AUS Roles: Superannuation plan.