Product Operations Analyst 2

Solv.

79d

About The Position

As a customer Product Operations Analyst II within Solv’s Partnerships organization, you’ll play a key role in driving the success of our integrated products, from intake to payments. You’ll help transform how our teams work with AI and deliver measurable improvements to customer experience with our integrated products.

Requirements

• 1-3 years working in healthcare with a data focus, ideally within healthcare technology with exposure to EMR integrations and healthcare payments.
• Analytical problem solver with strong skills in spreadsheets and data analysis, including knowledge of SQL and Python.
• Experience working on data-led improvement projects.
• Familiarity with modern tools, especially AI and LLMs, to think creatively and automate workflows.
• Organized and structured analytical approach, maintaining clear documentation to boost visibility and guide improvements.
• Understanding of how EMR integrations and payments connect to business and operational outcomes.

Responsibilities

• Become an expert on Solv’s intake and payment products.
• Conduct advanced solutioning to solve problems for customers, utilizing database and robotic process automation logs.
• Drive customer product success at scale across assigned products, improving the end user experience and ensuring scalability.
• Monitor product performance metrics and spearhead improvement projects to hit product KPIs.
• Track and document key SOPs, enabling increased visibility and simplifying impact-based product change analyses.
• Own QA of intake and payment products pre-go-live for enterprise and key customers.
• Document QA processes across products to enable success at scale.
• Leverage AI tools, such as Glean, to better enable product optimization initiatives.
• Identify and action opportunities to automate across monitoring and QA initiatives.
• Create and communicate high-quality product documentation that enables customer teams to succeed.

Benefits

• Medical, Dental, Vision Insurance
• 401k
• Paid Parental Leave
• Monthly Wellness Reimbursement
• Flexible Time Off
• Many More!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 51-100 employees