The Product Manager II will own one or more product features and lead project execution. He/she will own product development plans and represent their feature(s) within the cross-functional team proposing new feature ideas that address a customer pain point or need based on his/her deep and first hand understanding of the customer. He/she will prioritize and communicate production customer issues and defects based on relevant data for timely resolution and also lead the demo to key stakeholders at program milestones. Responsibilities: Customer Focus • Interacts frequently with customers, and generates customer requirements. • Anticipates customer needs and prioritizes those for the organization. • Understands how his/her role impacts customer satisfaction. • Analyzes and interprets what is happening in the market, driven by the latest news/incidents, particularly competitive announcements and events. • Predicts short term market changes and implications on the product. • Continuously aims to meet customer expectations without compromising the commercial viability of the product. Data-Driven Decision-Making & Analysis • Actively gathers data from multiple sources (customer, market analysis, sales and revenue, etc.) to drive solutions to business problems and issues of consequence to the company. • Demonstrates the ability to make trade off decisions between potential product capabilities. • Evaluates product hypotheses in a quantitative manner, including AB testing for interactive products. • Effectively manages day-to-day issues and problems without intervention. • Generates new ideas by analyzing product data for insights. Go to Market & Product Marketing Lifecycle • Supports the go to market strategy with good communication of customer requirements and timelines to stakeholders. • Assists on launch plans through coordinated development with external customer facing teams such as marketing and sales. • Answers sales and customer questions regarding feature function, pricing, packaging, value proposition and competition. • Offers Train-the-Trainer sessions in support of operations for market rollout. • Assists on collateral for sales demonstrations and customer events. • Outlines key milestones, outcomes and deliverables during go-to-market and product strategy planning. Product Delivery & Development Lifecycle • Solves customer issues with product features that achieve business goals and metrics. • Has a deep understanding of his/her feature area and develops prototypes. • Participates in product discovery, according to defined process, for new product development. • Manages portions of the product lifecycle. • Is familiar with SDLCs as identified by management e.g. agile processes. Strategy & Commercial Acumen • Determines strategic product vision and priorities for a feature area, and shapes/champions future product direction. • Independently uses information derived from competitive analysis to drive product direction and strategy. • Understands, formulates and budgets the operating costs required to deliver the revenues. • Creates product development plans including opportunity assessment and business case. Technical Skills • Considers high-level technical approaches to use when prioritizing functionality. • Is proficient in various technologies to assist day-to-day tasks (Excel, Balsamiq, Tableau, Python, SQL, etc.) • Has a firm grasp of data and technical architecture principles and best practices. Competencies: Personal Capability Practices Self-Development • Continually develops depth and breadth in key competencies • Takes concrete actions relating to feedback to improve performance • Actively seeks feedback from others • Understands own strengths and weaknesses and looks for opportunities to build on both Solves Problems and Analyzes Issues • Is able to ask effective questions and collect facts from multiple sources in order to solve problems • Is able to effectively identify and analyze problems and propose solutions • Effectively manages day-to-day issues and problems without intervention Innovates • “Brainstorms“ with others to look for different approaches to current process and tasks • Looks for opportunities to develop new ideas or thinking within own role • Experiments with new ideas as part of role Interpersonal Skills Communicates Powerfully and Prolifically • Demonstrates effective conversational skills, including active listening and questioning • Shares information relevant to own role • Participates in team presentations Collaboration and Teamwork • Encourages co-operation between all members of the team • Seeks team members’ input and expertise; facilitates open and interactive discussion of matters affecting the team • Helps people to resolve conflict • Identifies and removes barriers to team performance • Identifies ways for further collaboration across teams Builds Relationships • Establishes rapport with others on the team and across teams • Works effectively with others to get work done • Treats all individuals with respect • Handles difficult situations, minimizing conflict • Inspires and motivates others to high performance • Brings enthusiasm to the team • Gets to know others in the team and what is important to them • Observes behaviours and models self after the others • Leads by example by performing at high levels Develops Others • Shares own specialist skills and knowledge with other members of the team • Acts as a buddy to new individuals on a team • Looks for opportunities to provide feedback to others Focus On Results Drives for Results • Works hard to achieve objectives • Stays focused on key commitments • Works with others to achieve joint goals • Looks to overcome obstacles or barriers to performing
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Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees