Product Marketing Enablement & Content Manager

Appen • Seattle, WA

397d • $90,000 - $120,000

About The Position

The Product Marketing Enablement & Content Manager at Appen plays a crucial role in equipping internal teams with the necessary knowledge, tools, and resources to deliver exceptional results. This position focuses on creating, curating, and managing high-quality content, facilitating training sessions, and ensuring effective communication of product updates and releases across the organization.

Requirements

• 3+ years in product marketing, technical writing, or enablement roles, preferably in a technology or SaaS environment.
• Exceptional writing and communication skills with the ability to convey technical concepts clearly.
• Strong organizational and project management skills, capable of managing multiple projects simultaneously.
• Proficiency with content management tools and platforms (e.g., Confluence, SharePoint, or similar).
• Familiarity with software release cycles and technical documentation standards.
• Strong presentation skills and comfort delivering training to diverse audiences.
• Bachelor's degree in Marketing, Communications, Technical Writing, or a related field.

Nice To Haves

• Experience working with global teams or in remote/distributed environments.
• Familiarity with tools like Jira, Salesforce, or collaboration platforms like Slack.

Responsibilities

• Develop, curate, and maintain a library of high-quality content, including functional documentation, technical guides, FAQs, and process documents.
• Collaborate with cross-functional teams (Product, Engineering, Marketing, and Delivery) to ensure accurate and timely documentation of features and releases.
• Manage and continuously update content repositories, ensuring accessibility and version control.
• Partner with internal teams to understand training needs and deliver customized enablement sessions for crowd and delivery teams.
• Conduct live and recorded seminars or webinars to ensure alignment on product updates, best practices, and key processes.
• Serve as the primary point of contact for disseminating product knowledge across internal teams.
• Own the creation and delivery of release notes, ensuring they are clear, actionable, and targeted to the appropriate audience.
• Develop associated functional documents for new features, updates, and changes, ensuring users have the tools to effectively implement updates.
• Ensure the communication of release information is consistent and timely across all channels.
• Organize and lead training sessions on new features, processes, or best practices.
• Provide hands-on workshops to help teams understand the implications of product changes on their day-to-day workflows.
• Collect and address feedback to continuously improve enablement efforts.
• Oversee the creation, maintenance, and publication of technical documentation for internal and external stakeholders.
• Ensure documentation is user-friendly, comprehensive, and aligned with brand standards.
• Conduct regular audits to ensure documentation reflects the latest product capabilities and processes.

Benefits

• Competitive salary ranging from $90,000 to $120,000 per year.
• Opportunity to work in a diverse and inclusive environment.
• Access to advanced AI-assisted data annotation platform.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree