Product Manager – RT Connector, Digital

Ryan Specialty•Chicago, IL

23h•Onsite

About The Position

RT Specialty, a division of Ryan Specialty, is a leading wholesale distributor of specialty insurance products and services. Our experienced brokers are specialized in property, casualty, professional lines, transportation and workers’ compensation, providing creative solutions to retail brokerage firms. We define ourselves through our superior execution on behalf of our clients, which has established us as a leader in the industry. RT Connector, a division of Ryan Specialty, is seeking a Product Manager to join our team in Chicago, IL. We are a dynamic, fast-growing organization that offers an exciting opportunity for professionals looking to advance their careers in a high-energy, collaborative environment. The Product Manager will own the execution and evolution of RT Connector’s retail agent platform, ensuring it delivers a seamless, intuitive experience enabling retail agents to efficiently do business with RT Specialty. This role plays a critical part in defining product strategy, driving platform adoption, and aligning solutions with agent and business needs.

Requirements

Experience working at a Retail Agency as a Broker or working closely supporting Brokers at a Retail Agency, or other relatable insurance experience.
6+ years of experience in Insurance Product Management
Strong ability to translate customer needs into product strategy and actionable requirements
Excellent cross-functional collaboration and communication skills
Client-focused mindset with strong problem-solving capabilities
Experience in product management, digital platforms, or customer-facing technology solutions

Nice To Haves

Bachelor’s and/or Master's degree in Product Management or Business Administration, preferred.
Insurance, specialty insurance, or B2B platform experience highly preferred
Certified Professional in Product Management (CPM), or Certified New Product Development Professional (NPDP).
Experience working with agile, or iterative product development methodologies

Responsibilities

Lead the execution and continuous improvement of the RT Connector retail agent platform
Monitor platform performance, usage, and feedback to inform data-driven decisions
Develop a deep understanding of retail agent workflows, needs, and pain points through direct engagement and feedback
Drive agent adoption and retention through thoughtful product design, usability enhancements, and value-driven features
Influence platform vision, roadmap, and long-term strategy in partnership with business and technology leaders
Coordination with sales, marketing and other stakeholders for successful launch of product features and adoption.
Design and optimize end-to-end workflows that improve efficiency and client satisfaction
Collaborate closely with technology teams to translate business requirements into clear product requirements and priorities
Provide regular updates, insights, and recommendations to senior leadership on progress, risks, and opportunities
Analyze agent feedback, internal teams requests, and competitive offerings to inform product decisions.
Foster a collaborative, innovative culture across cross-functional teams including Product Owners, User Experience Designers, Insurance Product Managers, Connector Customer Support and Ryan / RT specialists to deliver intuitive, efficient solutions to solve retail agent’s needs.
Focus on customer satisfaction and delivering workflows and functionality to enhance customer success.
Develop training materials for internal teams, agents, and customers to support product adoption and understanding.