Product Manager

UnitedHealth Group • Plymouth, MN

309d • $89,800 - $176,700 • Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Product Manager operates as the product manager for the RCM Re-Imagine initiative. The PM will be a member of the team responsible for enhancing the performance of our RCM Products. The successful PM has: In depth knowledge of RCM technology and industry trends. Analyzes data from KPIs - recommends product features, functions, and actions based on data and documented customer needs. Translates required capabilities into product requirements specifications and/or operational processes. Works with cross functional teams including product management, development, design, operations, marketing, sales and the business to drive successful outcomes. Prepares product documents and supports operations team with the necessary product knowledge and technical expertise. Uses market and customer feedback to evaluate product functionality, establish deployment strategies, and recommend present/future product direction. Understands product performance metrics and articulates and prepares forecasts and risk assessments based on planned future activity.

Requirements

• 3+ years of experience with healthcare revenue cycle management operations.
• 2+ years of product management experience.
• 2+ years of experience in development and communicating project plans and/or roadmaps of activities to achieve the Product Strategy.
• 2+ years of experience prioritizing work efforts across matrixed teams.
• 2+ years of experience working with multiple teams/stakeholders to gather and document detailed business and technical requirements.
• 2+ years of direct experience conducting process analysis, requirements definition, and use-case analysis and data analytics.
• 1+ year experience drafting customer communications and creating customer presentations.
• Ability to travel up to 10%.

Nice To Haves

• Experience working in an Agile Software Development environment and possesses knowledge of the Product Development Lifecycle.
• Experience performing competitive analysis and market research to stay on top of industry trends.
• Proven desire to challenge the status quo, and solid focus on the voice of the customer.
• Proven solid organization, documentation, change management and project management skills.
• Proven ability to work well within teams and the ability to influence peers, stakeholders and management.
• Proven ability to work under pressure and meet deadlines, while maintain a positive attitude.

Responsibilities

• Gathers and analyzes key metric data to support key decision making between product leadership and Enterprise stakeholders.
• Recommends actions to achieve organizational value performance objectives.
• Influences the product backlog and crafting user stories and sign off on feature acceptance, all the while adhering to the agile process constituted for the managing the project.
• Maintains an iterative deployment roadmap to delivering value and thought leadership to maximize product effectiveness.
• Connects business objective and product delivery to the KPIs of the organization and the value created.
• Works with matrix partners to translate required capabilities into concrete operational processes and measurement plans.
• Validates requirements via pilots; Pro-actively identifies needs/priorities of audience and provides relevant information when sharing insights.
• Manages product/project deployment plans and impact to KPIs.
• Identifies potential issues with product builds and integrations, pro-actively develops mitigation plans.
• Assists in removing obstacles, resolves conflicts and ensures alignment with stakeholders.
• Defines and tracks key performance indications (KPIs) to measure the success of product, iterating based on data-driven insights.
• Conducts market research and competitive analysis to identify market trends, customer needs, and opportunities for product differentiation.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree