Customer Acquisition Experiences - Product Manager, Vice President

JPMorgan Chase & Co. • Columbus, OH

1d

About The Position

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Customer Strategy & Engagement – Acquisition Insights, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Requirements

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• A customer journey & control obsessed individual with the ability to build and maintain good, productive relationships with engineers and technical partners, and an ability to translate customer & control needs into clear product delivery or technical requirements.
• Experience driving change within organizations and managing stakeholders across multiple functions
• Demonstrated ability to build a robust partnership with the Quad (Product, Experience, Tech / Architecture / Data & Analytics) to achieve superior results
• Good team player and leader inspires action and performance of their team - leading by example and instilling a culture of togetherness
• Ability to translate disparate insights and data sources into clear, measurable, scalable features and deliverables
• Demonstrated ability to drive change through influence and collaboration across a matrix organization in a highly dynamic environment. Good partnership, consulting, and influence skills
• Experience working in acquisition, digital products, online and mobile platforms, and product controls
• Has a keen sense of focus on monitoring tools that lead to the overall success of our platform

Nice To Haves

• Demonstrated prior experience working in a highly matrixed, complex organization
• Deep understanding of a risk and controls environment, controls, compliance and legal engagement and their leadership as key end users and stakeholders and experience rolling out mission-critical software to the field
• Passionate and vocal, balanced with a willingness to learn and collaborate and work across all levels and backgrounds
• Structured thinker, effective communicator, concise and impactful with excellent written and oral communication skills
• Ability to prioritize a large book of work, meetings, team dynamics, and overall delivery
• Ability to influence stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership level audience

Responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery & execution efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Be a center for knowledge – The candidate has deep curiosity and interest in maintaining product controls, monitoring, setting the standard for the team as it relates to our controls environment and ability to drive and strengthen the control framework
• Manages key relationships – Work with engineering, architecture, product, control & compliance stakeholders and data analytics to drive decision making
• Communicates effectively and often – Be vocal. Share strategy, roadmap, progress, and insights broadly and systematically. Craft the narrative and cadence for different partner and stakeholder audiences. Be a true story-teller to explain the “why” behind the importance of your work
• Be a Technical & Customer Problem Solver – Ask questions and define the problem and where our platform sits in the Chase ecosystem. Understand the technologies and approaches in use and those we should be using to drive our plans for the future for these technical products
• Heightened focus on holding self and others accountable to how we do business and follow the code of conduct as it relates to policies in place
• Be the focal for audits and operational excellence across the organization

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees