Product Manager, Vice President - Agentic Performance Support (APS)

JPMorgan Chase & Co. • Columbus, OH

7h

About The Position

As VP, Product Management – Agentic Performance Support, you will lead the integration of advanced AI solutions to elevate business performance across the firm. Your expertise in AI strategy and innovation will drive impactful change and empower teams to achieve more. If you’re passionate about shaping the future of intelligent business support, we want to hear from you!
The VP, Product Management – Agentic Performance Support, will lead the strategic direction, evaluation, and firmwide implementation of advanced AI technologies to drive business performance and close functional gaps. This role is responsible for identifying high-impact AI opportunities, overseeing the end-to-end onboarding and scaling of AI solutions, and ensuring seamless integration and adoption across all business segments. The VP will oversee the development, evaluation, and management of AI coaches across the firm, partner with business and technology leaders, and champion best practices in AI governance, compliance, and innovation.

Requirements

• 7+ years of product management or technology leadership experience, with significant exposure to AI, machine learning, or advanced analytics.
• Proven track record of leading large-scale AI or technology transformation initiatives in a complex, matrixed organization.
• Strong technical background and understanding of AI integrations.
• Deep understanding of AI technologies, industry trends, and vendor landscape.
• Experience managing and developing high-performing, cross-functional teams.
• Advanced knowledge of data privacy, governance, compliance, and ethical considerations in AI.
• Exceptional communication, stakeholder management, and executive presentation skills.
• Demonstrated ability to drive alignment and deliver results across business and technology teams.
• Familiarity with Agile methodologies, product development lifecycle, and change management best practices.
• Bachelor’s degree in Computer Science, Engineering, Business, or related field; Master’s degree or MBA

Nice To Haves

• Experience with AI coaching, conversational agents, or enterprise AI implementations.
• Background in technology consulting, digital transformation, or innovation labs.
• Knowledge of compliance, governance, and ethical considerations in AI.
• Experience in financial services or highly regulated industries.
• Hands-on experience with AI/ML platforms, APIs, or cloud-based AI services.
• Knowledge of compliance, risk, and data governance in AI implementations.

Responsibilities

• Define and deliver AI agentic experiences for learning, mapped to segment-specific outcomes.
• Build and manage AI agents that generate learning content in multiple formats.
• Define and execute the strategic vision for AI technology enablement and adoption across the firm.
• Oversee the benchmarking, evaluation, and selection of advanced AI technologies and vendors.
• Identify, prioritize, and champion AI use cases by business segment and function, aligning with firmwide objectives.
• Partner with business, technology, and compliance leaders to understand evolving needs, drive alignment, and ensure successful delivery of AI solutions.
• Establish and enforce governance, ethics, and data privacy standards for all AI initiatives.
• Track, analyze, and report on AI solution performance, adoption, and business impact, driving continuous improvement and innovation.
• Develop and maintain executive-level communications, including vision, strategy, roadmaps, and impact reporting for senior stakeholders.
• Foster a culture of innovation, collaboration, and excellence in AI product management.
• Communicate the vision and impact of the AI coach ecosystem to stakeholders.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees