Product Manager, Trust & Safety - USDS

Tiktok•Los Angeles, CA

43d•Hybrid

About The Position

A part of USDS Trust and Safety, Product Safety is a small-but-mighty team bringing together expertise of Product Managers across a variety of issues and feature verticals into one group. The mission of USDS Product is to safeguard TikTok and TikTok users in the areas of Minor Safety, Account Safety, Integrity & Authenticity, AIGC, Extreme Risk and other high impact areas. We are looking for an experienced Product Manager to help expand our team's work delivering this mission. As a Product Manager, you will collaborate with data science, policy, engineering, operations, and Global Trust and Safety teams to develop strategies and build features that ensure user safety. You will need to wear a variety of hats as you work with these different teams in order to ensure project success. In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Requirements

BA/BS degree in Computer Science, Information Systems, Economics, Engineering, Business Management or equivalent
5+ years in Product Management for consumer-facing social media, user-generated content, mobile or SaaS companies
3+ years in Trust & Safety or Risk Management roles
Proven track record of leading successful product initiatives in a fast-paced environment
Strong analytical skills to drive product decisions with data
Excellent communication and project management skills, with the ability to work effectively across diverse teams and influence stakeholders at all levels
Knowledge of online digital safety and a deep understanding of abuse trends specific to US cultural norms and sensitivities, as well as understanding of safety-by-design principles and tech industry policies

Nice To Haves

Experience in understanding, detecting and moderating AI-generated content using Machine Learning or human moderation teams
Experience in product management with cross-functional teams, including both technical and non-technical audiences, across different time zones, cultures, and languages
Adept at collaborating with technical teams such as Data Science, Machine Learning and Software Development teams
Expertise in Trust & Safety, Community Notes, MisInformation, Messaging Safety, Fraud/Spam Detection, or related areas
Experience managing products related to human and/or machine-based moderation for removing harmful content is highly desirable

Responsibilities

Drive the Trust & Safety product strategy for the US in one or more of the following areas: Footnotes, misinformation, messaging safety.
Architect and implement safety systems to keep TikTok safe, including user-facing products, scaled content moderation and machine learning moderation
Have a deep understanding of machine learning model development and measurement to partner with our Machine Learning Engineering (ie. Algo) teams to develop proactive detection for bad actors or violative content
Lead the ideation, prioritization, and execution of initiatives within the Trust and Safety domain
Lead cross-functional initiatives around user research, product ideation, KPI design, A/B testing and go-to-market
Define the long-term product roadmap and OKRs; collaborate with partner teams on product, technical, and privacy decisions
Ensure our products and strategies meet local and regional compliance, legal and security requirements
Manage competing priorities in a fast-paced, ambiguous, and constantly changing environment
Work with global teams across multiple regions, time zones, languages; open to domestic and international travel

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